Coffee Rush — Restaurant in Gilbert

I have to say this place is really going downhill which is a SHAME. All of their products are great but the staff is unfamiliar with what they’re serving. I’ll share my examples, which is the last two times I’ve gone in just this week. I’m not big on writing reviews but this location needs the feedback.

On Saturday I went in around noon to grab the frost I had been thinking about since 8am. I went in dressed up, before work. I walked up to the counter and as the man working asked me what I wanted he couldn’t refrain from directly stating down the front of my dress. I ordered a vanilla frost with espresso, as he looked at me grossly. He mumbled something incoherent about iced and coffee. I said yes as I was already in conversation with the worker taking my order. I did not receive a FROST! partially my fault for not double clarifying, but I was so uncomfortable with his inappropriate, uncomfortable behavior I didn’t want to. I was so ready to leave after that I didn’t notice the drink was wrong until I was inside my car.

Thursday I came in to work on some homework. I asked for a chai. The worker just said chai? I looked toward the chai tea (tea tea, literally) one of the most prominent drinks posted on the menu and told him I wanted a chai, like a tea. He excepted me to know his menu and he clearly doesn’t? I said a chai. Not a frost flavored chai, not a coffee flavored chai, A CHAI! LIKE A CHAI TEA. LITERALLY TEA TEA. The other worker popped out and kindly asked what kind of milk I wanted. seemed like a nice kid who knew what he was doing. The first worker then proceeded to comment about my minority bent card (that had no issue running through the machine) and dropped my card when handing it back to me. He had no clue how to make normal conversation and seemed like he didn’t know the menu.

I worked at a coffee shop for a summer and the most enjoyable part to me was the charming atmosphere and friendly conversations with each and every person that came through our door. The Gilbert road coffee rush has forgotten how to communicate efficiently. The big issue is the communication skills and knowing what they’re doing and serving. Wrong interactions and wrong drinks are a total bummer when going to a coffee shop. Their drinks are delicious but not when the wrong one paired with lacking conversation leaves a nasty taste in your mouth. High school kids talk and the word of mouth reviews of this place have already started plummeting the past few years between Gilbert and Chandler residents. Soon the whole state of Arizona will hear what a terrible job the coffee rush with the highest influx of people...

Please forward to the owner/manager of the Gilbert/Baseline location: I am the gentleman whom you asked to leave your Gilbert/Baseline location on Saturday afternoon. I do not think you understand the implications of asking me, a potential customer, to leave your cafe because I hadn't made up my mind about buying a drink. You probably had no idea that this was my very first visit to Coffee Rush, and ultimately my last due to this experience. Did it even occur to you that, just perhaps, my future visits might yield sales for you? Did you even stop to think that my friends and family, who are at the moment largely unfamiliar with Coffee Rush, might be swayed to visit your stores based on my recommendation? According to your actions today, I'd say this didn't cross your mind. What a poor business model.

Of course, you couldn't have known that I had been driving for hours and, needing to send a couple of quick emails, decided to swing by Coffee Rush to see what all the hubub was about. I was greeted by a friendly cashier, who upon seeing me enter, didn't press me to buy a product. Up until the moment when you confronted me, I had actually had a pleasant experience. I liked the atmosphere, the smell, the cool A/C on a 110 degree day. I liked the fact that I'd be supporting local business instead of larger chains, such as the one I'm sitting in right now as I type this up for you.

I'm a Sustainability Major from ASU, an employee of an incredible company that takes customer service very seriously, and I am often inclined to support local businesses, buy local, and pursue businesses with a sustainable outlook. I cannot comprehend why you would ask me, or any customer in similar circumstances, to leave. There was no apology, there was no explanation, there were plenty of empty tables, and instead you decided to make an eneemy when a friend was easily within your grasp. I was planning to spend a few minutes in your store to relax and send an email or two, scope the place out, and determine if it was a viable place for me to stop in the future. Looks like I...

As of 6/15/25, this will be my final time being a loyal customer at Coffee Rush. I've been studying here from my computer over the past 3 months, purchasing drinks at every visit, 3-4 times a week using there wifi. It's very clear upon entering this coffee shop from hanging signs that a drink must be purchased in order to sit at a table. When you purchase a drink, the baristas ask if you'd like a wifi password slip which is a different password registered for every computer. The wifi password slip has a 3-hour max timeframe. After 3 hours, I'd ask for another wifi password and was always given a new password slip with no issue.

As of today, when I asked for another wifi password slip, the same female barista who served my first drink stated I'd have to purchase an additional drink in order to receive another wifi password slip. Over the past 3 months, I've never been told an additional drink has to be purchased in order to receive another wifi password after the 3 hour max expires.. I still haven't completed my first drink and only 4 people were sitting at their tables.

This is a family-owned business in which I respect and would never deter customers from supporting but I lost all respect for this coffee shop. The baristas are kind but the policies and foundation seem money driven and doesn't genuinely support the satisfaction of long-term customers. Starbucks Wi-Fi is free but you have to purchase a drink which is understood and valid. I always support local coffee shops by purchasing a drink especially when the wifi is free. The library has free wifi but I like to purchase coffee and pastries, that's why coffee shops work for me. This is a great place to have meetings, talk with friends, study if it doesn't require wifi, but if you need to use there slow wifi with a 3 hour max limit, I do not...