ProteinHouse Gilbert — Restaurant in Gilbert

WORST CUSTOMER SERVICE EXPERIENCE!! I purchased food to reward a group of people for outstanding performance. There were only 6 orders and I paid at 11:37 for the to go order. I sat down and waited for my food and several other people checked out before a large business group ordered food. By the time that group was done I had been waiting around 15 minutes. My food still isn't done, but they start to serve the people that arrived after me. I start paying closer attention as they start to serve the large work group. I look into the kitchen area and they are all busy working and just barely starting to work on my orders after they finish cooking the people that arrived after me and ordered at the counter. I see a guy come in for his order and they take a box out of one of the bags on the counter( found out later was my order) and hand it to him. 10 minutes later they replaced the food that was taken out of my order(same dish as the guy ordered). They finally call my name at 12:12 that my order is ready. 35 minutes?!?! I look around and realize that other people that ordered there food after me had already got their food, eaten and left. No apologies or explanations offered as to what happened. I was already late and didn't have time to talk to the manager as people were waiting for their food. Half the people who I got food for had to heat up food as it was no longer hot.

I sent a email to the company to explain the situation and asking for them to reach out to me. 48 hours later I never heard back from the business by call or email. I wanted to resolve it with them, but not very surprised that they don't care about customer service yet again. First and last time I will ever do...

I've gone to Protein House in Gilbert now over half dozen times. Each time I am surprised by the clean, efficient, and tasty eatery. They make your order bespoke and always offer both tasty and healthy options. As the name indicates, they have a great selection of proteins. Yes you can get ethically sourced meats, but also lots of vegan options too. My favorite protein here is the excellent grilled salmon.

They feature rice bowls, but really you can make a bowl contain about anything of their 50 or so swappable ingredients. My typical meal is a "build a bowl" with salmon, brown rice, cabbage, cucumber, carrots and tomatoes. It tastes absolutely perfect every single time. And that brings up one of my favorite things about this place- they make everything with a consistently high quality. I know exactly it will be cooked right and have fresh ingredients.

But bowls are just the start. They also ahve burgers, sandwiches, pancakes, shakes and more. Don't be put off by the heathfood options this place provides, it is also great tasting cabr options as well.

The space itself is crisp, clean and modern. Lots of social distanced tables, very clean space and a chrome pop ethos. They play workout dance/euro pop music which i suppose makes sense if they are focusing on the folks coming from the gymn. It gets a bit tired after 30min but you will be long finished your meal by then.

The staff is great. Kind and helpful is the encounters I've had with them. The prices are a bit higher than a typical Asian fusion rice bowl, but the focus is different as well. Overall, lots to choose from here....

I had an awesome experience here. We cook at home 90% of the time, simply because it's hard to track calories and macronutritients when eating out. We aren't picky about what we eat, just make sure to eat our allotted calories and such. When we walked into PH for the first time today, our experience started off great with a modern atmosphere and a variety of food options. Then we saw that they had macros for all of their food!

My wife got the Power Wrap and Ms. Skinny Shake. I decided to get the BBQ Bison "Cheesesteak" wrap. We both LOVED our food. The Bison was cooked the medium rare I requested, the wrap was soft and chewy, instead of dry like some places that use a whole wheat tortilla.

Let me say this... If you eat out all the time, your pallette might find the food a bit bland, because you're used to a lot of salt, sugar or processed food. Since we cook a ton at home and use minimal ingredients, this was like getting to enjoy a healthy, home cooked lunch... Without having to take the time to get it ready and clean up after!

Food presentation was awesome (see the picture attached), food was brought out quickly and (personally) think the prices are more than fair for the quality of food! It's just a place that delivers a full package for nutrition conscious people, which is lacking in Phoenix Metro. This will definitely be on the rotation for our family...