Dunkin' — Restaurant in Glen Rock

Absolutely Unacceptable Experience

On Friday, June 6th, between 3:30-4:00 PM, our son and his friend walked to this donut shop with the little pocket money they had carefully saved up, excited to treat themselves to four donuts. They paid in full, looking forward to a sweet reward after a long week at school.  I even have a record of the time, my son called me during the incident, upset and confused by what was happening.　What followed was incredibly disappointing.  While handing over the order, the staff accidentally dropped two of the donuts. The boys were understanding, because mistakes happen. The staff apologized and said he would bring out fresh ones, explaining that they needed to be made since they were out on the shelf. So the boys waited, patiently and politely.　But 20 minutes passed, and nothing came. They kindly reminded the staff, who then admitted he had completely forgotten. Still, the boys waited, trusting he would now bring them what they had paid for.　But again... nothing.　Eventually, discouraged and hungry, they approached the counter once more. This time, they were given two donuts of completely different flavors... ones that were overly sweet and not what they had originally chosen. When they let the staff know, he brushed them off and said, “Oh, sorry, but I have work to do,” before walking off into the kitchen and leaving them standing there with no explanation, no real apology, and no refund.　This might sound like a minor incident to some. But to two young boys who came in with innocent excitement and their own hard-saved allowance, it was humiliating, disheartening, and unfair. What should have been a joyful, simple afternoon treat turned into a frustrating experience of being ignored, dismissed, and ultimately let down.　This is not how you treat customers, especially not children.　We’re sharing this experience because we hope this store will reflect on how they handle mistakes and how they treat all guests, regardless of their age. Our kids, and every customer,...

A good spot to pick up coffee or an ice tea along with a snack. The line at Dunkin moves pretty quickly and you can order and pick up efficiently. There's also a small seating area if you want to dine in the store.

This location also has a Baskin Robbins ice cream counter so you can pick up coffee, donuts or ice cream here.

Regarding the menu there's a wide variety of drinks to choose from including coffee, tea or latte's. Hot and cold beverages are available. There's also a selection of sandwiches to choose from on the Dunkin side. On the Baskin Robbins side you can get ice cream and ice cream cakes are available too.

There's lots of parking in the strip mall...

Stay away from this place! Extremely careless and rude workers! I specifically asked not to add egg to the sandwich that I was buying for my kid who has extreme allergies to eggs! But they did anyway! Luckily we caught it on time before she could take the first bite! Went back to the shop but instead of an apology, I was told that I should not yell! I was also told that this is America therefore I should know how to talk! I wonder how they treat customers who are not brown skin like me!!!

My daughter could have ended up in the ER! This was a serious mistake and not just any mistake! To make matters worse, the attitude of this young man was simply...