Tortilleria Los aztecas — Restaurant in Gloucester Point

I been coming to this spot since spring, a handful of times. I remember the first time, I was really pleased and happy I found a spot with really great and smokey grilled meats. I would drive from Hampton and also I would tell multiple people about how great the food was and they should check them out. Unfortunately I don't speak Spanish but I would use Google translate to communicate to the staff. I would also do the same for non spanish customers who happen to be there the same time I was. One time not to long ago the staff was really busy and was waiting for the food to finish cooking on the grill so they could bring it inside the restaurant to serve those of us waiting.. I was patient knowing the slight inconvenience would be forgotten once I started eating. I had a decent size order and I also ordered 1 beef and 1 chicken empanadas. When I got home I realized that I didn't receive the empanadas, I did not call because they were busy and also the language barrier. I went back in a day or two later and saw the person who rung me up. She said there wasn't anything that she could do. So I accepted that and chuck it up as a lost. I still ordered some more food that day. So my biggest complaint just happened on Thursday afternoon Oct 9th. I ordered two chicharrones and two beef flanken style ribs. At the time there wasn't a lot of ribs in the window and the ones that were given to me were significantly darker than usual. I did not have a lot of time to wait for fresh ones from the grill. So I figured they would be fine, when I got to my car I bit one and it was really bitter I tried the other and it was not edible. I went back inside to let them know it tasted burnt and bitter and asked if I could get the two ribs replaced. There was only a nibble from both ribs literally that I had to spit out. I was told by 3 people that I couldn't have them replaced because I took them out the store, and that I touched them etc. I understood that but in my mind I'm like why wouldn't you just throw them away. So then I asked for a refund for just the ribs and which were like $16 or $18. I was told no. Another person came over who appeared to be the manager or owner, I'm not sure and she said the same thing.. No refund, no replacement. Let me be clear. This wasn't a situation where I was trying to take advantage of the business by eating the majority of the food and then complaining to get a refund. Again I'm driving from Hampton and I'm telling everyone to check them out. Ok so finally after going back and forth, respectfully.. I never raise my voice, never got disrespectful, but I was clearly a little agitated that 1.) I was going to be out my money because the meat was too charred to enjoy. And 2.) I was shocked that this was happening.. I was just standing there thinking about what to do. I wish I would have taken pictures. Finally a few minutes later a worker called me back to the counter.. She appeared to be agitated and wanted me to leave.. She give me two other ribs and told me that this the only time she would do this and that it was up to me tell her that when she is serving the food to tell her that I don't want the one she is selecting... In my mind I'm like why give people burnt food. So with all of that being said.. That will be the last time for me as well. I didn't give it a 1 star because the food is really good. But the service really needs some work.. I rarely give bad reviews, but that really impacting my thoughts on the...

Great food addition to the community. Located near Fort Eustis’s back gate. Ample parking. Food grilled outside and brought in hot and fresh. Restaurant is a bit small inside, but dine-in service appeared to moving quickly. Our order was to-go. Food was fresh, selection plentiful, very clean and pleasant atmosphere. We ordered grilled chicken, chicharonnes, rice, roasted peppers and onions, plantains, and a cup of Agua de Tamarindo drink. The drink was hands down the best I have tried. We enjoyed our entire meal and will definitely return. The store offers a 10%...

I’m sooooo DISGUSTED in this restaurant. I went in on word of mouth with a client to try it out, to get served dry rice, and chicken. So informing another client about the food, she wanted to try it! I went in, and spoke with Sam about my dry rice, and chicken. NO WHERE did she tell me to return the food, which I would have done with no problem. Until the day I come in for the replacement that she started her coworker, or her would take care of. I WOULD NOT RECOMMEND THIS RESTAURANT UNLESS YOU GETTING THE FOOD FRESH OFF THE GRILL, and/or...