Sonic Drive-In — Restaurant in Godley

9/13: I reached out and still no responce. Poor managment and company as a wholw.

Tito's shortcomings as a manager are glaring, particularly in how he handles both his employees and customers. Here’s why: Lack of Respect: Tito often fails to respect his employees' time and efforts. He may micromanage excessively or dismiss their input and ideas without proper consideration. Lack of Support: He might not provide adequate resources or support necessary for employees to succeed in their roles. This can lead to frustration and decreased morale among the team. Unfair Treatment: Tito might show favoritism or treat employees inconsistently, creating a toxic work environment where trust and teamwork suffer. Tito may not prioritize customer satisfaction, leading to unresolved complaints or issues. This neglect can damage the company's reputation and customer loyalty. He might dismiss customer feedback or complaints, failing to address recurring problems or improve services. He may not empathize with customers’ concerns, leading to a disconnect between the company and its clientele. His management style may be overly authoritative, leading to a lack of empowerment among employees and stifling creativity. Effectively: Tito might not communicate goals and expectations clearly, causing confusion and misunderstandings within the team. Resistance to Change: He may resist necessary changes or improvements, hindering the company's ability to adapt and grow in a competitive market. Tito's poor management skills manifest in his treatment of both employees and customers. His disregard for their needs and well-being ultimately undermines morale, productivity, and the company's reputation. A good manager should prioritize respect, support, and effective communication to foster a positive and productive work environment while ensuring customer satisfaction and loyalty. He should be...

I’ve been a loyal customer at Godley Sonic for years, drawn by my young child’s cravings for their shakes and burgers, especially during his recovery from brain cancer treatments when his appetite is low. Last night’s experience, topped off by a disconnected phone call today, was the final straw. I took three of my kids (ages 4-10) and ordered shakes, a burger, fries, and chicken strips via the app. After waiting 10 minutes, they started making the shakes and stored them in a freezer while we waited another 10 minutes for the food. When I pressed for our order, they handed over the shakes to appease us, but the kids needed their meal, not just dessert. At 6:57 PM, after a 40-minute wait, I requested a partial refund, explaining that one of my children had surgery the next morning and needed to get home. The staff refused, directing me to use the app for a refund, which isn’t possible. They said to call back the next day. By 7:00 PM, the $36 order was finally bagged and ready. Today, post-surgery, I called at 7:38 PM to discuss the issue with the manager, but the line went dead mid-conversation. I’m unsure if it was intentional, but no one called back. I’m done with Godley Sonic and will take my business elsewhere—it’s not worth the hassle. This was the first time they couldn’t resolve an issue, but prior problems should’ve pushed me away sooner. Orders are frequently incorrect, requiring follow-up calls after getting home. Last night, there was noticeable bickering and miscommunication among staff, and several customers waited excessively for online orders while the drive-thru ran smoothly. They even retrieved my receipt from the trash to fulfill our order after 20-25 minutes. Too many issues have piled up. If Godley Sonic improves its service, I might return. For now, my family will visit the...

So I went to this Sonic , 1st I ordered a kids meal the girl that took my order asked me if I wanted a toy included obviously the kids meal comes with toys (the promotion says toy included ) I ordered another kids meal & they didn’t have chicken tenders , she asked me if it was okay if she gave me Chicken bites & still asked me if I wanted a toy included . I pull up to the window & they charged me , the lady that charged me didn’t even give me the change right … the receipt said 11 something with change … this girl gives me 6 something instead .. then I check my order since they were already messing up since the beginning , so I just wanted to make sure it was right… They forgot to give me a toy for the so called kids meal , so I let them know & you can tell it bothered her that I asked for the other toy … they so called toy for the kids meal was a plastic spoon . Theres like 6 or more ladies in that kitchen & I only seen one lady running up & down doing all the orders while the other ladies were all standing with their arms crossed . I have worked with costumer service for 10 yrs & let me tell you , their costumer service is the worst . I like to give good reviews , but honestly this place is not worth going to . They are very rude & on top of that they can’t even give out the right change nor the...