Chili's Grill & Bar — Restaurant in Goleta

If there were negative stars, i would give it to this place. This is the worst restaurant experience I have ever had. First off, the place is dirty. The open ceiling is dusty and dirty. Trash and napkins on the floor. And it keeps getting worse.

My wife and I get seated. As we get seated, we oder chips and salsa. 10 minutes later, there are no chips and salsa and no server. 5 minutes later, the server finally shows up. I tell him to cancel the chips and salsa, and he has a blank look on his face. He says oh I'm sorry, I forgot to order those."

We order our drinks, and that also takes several minutes. Finally the drinks arrive and I tried to place our oder. But the server claims to be too busy and says he'll be right back. He finally returns. We place our order and ask to start with the Mozzarella sticks. About 13 minutes go by, and there are no appetizers. I asked the server, and he says oh I'm sorry, I forgot to order them."

These are 2 items that they lost money on. The food finally arrives. My wife's Ceasar salad is nasty. Lettuce is old and soggy. And the chicken is cold and tastes days old. One bite and that was enough.

My steak is cooked horrible. I ordered medium rare, and I got extremely well done. I would call it well done beef jerky. I had ordered the asparagus, and those were overcooked, soggy, and nasty. The loaded mashed potatoes were cold. They had a weird taste and also tasted days old. I took a few bites, and my stomach could not take anymore.

The server never came to the table to check on anything. Nothing.

When he finally did. He noticed our food was barely touched. He asked if there was a problem. I explained everything. He said that he would discount some of the food. However, when I got the check, nothing was discounted.

By this time, we just wanted to get the hell out of their. We paid our bill and left. I should not have tipped the server, but I did.

On the way home we had to find a bathroom. Both of us got sick. It's a shame.

We had been to various locations during our travels. But based on this experience. We will never go to...

Place is way too noisy, loud music playing, service fair, food has gone way downhill from what it used to be like years ago. It’s like being in a frat house. Burger’s are cooked medium well done. Menu says that in fine print as the quality of the meat is poor, tough, fat and grizzle. Bacon on bacon cheeseburgers is paper thin, for $20 would have expected a whole lot better. Features a lot of fried chicken dishes now probably loaded with chickens raised on steroids. Miss their version of Outback’s Blooming Onion with dipping sauces. Also miss their breaded and fried zucchini strips that were really good. The platter variety with dipping sauces on the left side of the menu is pretty good for fried food. There’s not much I would call good or healthy food. Staff was mostly like college kids running around like chickens with their heads cut off and couldn’t follow instructions very well which was very frustrating. Eaten there in the last few months. It’s often noisy and packed. Was in the mood for a burger and should have gone to In-N-Out. Better quality food, healthier, faster service, get our orders right and better prices. Outside of the platter nothing I would order at Chili’s. A lot of staff members standing or running around. The staff for the most part if one could get their attention were very nice. All in all very frustrating and time consuming. Thought it would be easy and convenient as I had a long day and just wanted to sit down, relax and eat something hardy. Turned into nearly two hours of waiting and sitting around on people who mostly couldn’t follow instructions very well. There were a couple of staff members Vanessa and Tyler that were great. Straightened out my bill which had come out wrong. Very nice and helpful people. We sincerely...

My mom loves to eat at Chili's so we decided to go there for lunch. When we got there it looked a bit busy and we weren't really in a hurry. We were seated and ordered our drinks with the person who seated us. Then another person took our food order and we ordered from the meal for 2 deal. We tried ordering drink refills but the Ziosk wasn't registering that we had ordered drinks. The person that helped us was a different person from the two who had taken our drink and food orders. She was really nice and very apologetic. She was running around helping where needed. We explained to her that no one checked on us and we needed to order our dessert. While we waited for dessert I got up to ask the person at the bar if he was a manager and he said no. I asked him if we could speak to the manager and he asked why. I told him it was about the service and his tone turned rude. I went to sit back down and the person who took our drink order came over to tell us she thought the server who took our food order was taking care of us. I asked her for our bill which did not show the meal for 2 deal and she fixed it. We asked to speak to the manager again and she said the manager was in the back cooking but she would tell him. When the girl who was running around helping where she could brought us our dessert we asked again to speak with the manager. Right away she used her headset and asked if Vince could come to our table. We waited for 31 minutes and Vince never showed up. Before we left we thanked the girl who helped us most during this horrible experience. She is a keeper. Not returning to...