Mattress Firm Goleta — Hotel in Goleta

We had been searching for the perfect mattress for years, and thanks to Michael at Mattress Firm, we finally found it! We happened to walk into the Goleta store one day, and Michael greeted us with incredible patience and knowledge.

My husband and I have very different needs—different heights and opposite preferences for mattress firmness. Michael listened carefully, acknowledged our situation, and guided us to a mattress that he thought would be a great fit. We loved it right away, but still wanted to explore. With a smile, Michael encouraged us to try every option in the store, and in the end, we chose the very first mattress he had recommended!

Michael is the store manager, so don’t hesitate to ask him about promotions or perks—he truly takes care of his customers.

I also want to highlight how smooth the delivery and setup process was. Communication was seamless—they sent texts a few days before delivery with a link to track our order. The delivery team scheduled a time convenient for us, arrived on time, and worked quickly and quietly.

Overall, our experience with Mattress Firm was a 10 out of 10. I highly...

My wife and I had the pleasure of working with Matt when shopping for a new mattress, and we can honestly say it was one of the best customer service experiences we’ve had in a long time. From the moment we walked in, Matt was welcoming, knowledgeable, and really took the time to listen to what we needed. Matt patiently walked us through the different types of mattresses, explaining the benefits and features of each one. What stood out most was how Matt didn’t just push for a sale. Instead, he genuinely cared about helping us find the right fit, even offering advice on what might be best for our sleep preferences and health concerns. Thanks to Matt’s expert guidance, we ended up purchasing not just one, but multiple mattresses! It was clear that Matt knows his trade and was committed to ensuring we felt confident in my choices. We never felt rushed, and we appreciated the personalized attention. We will definitely be recommending Matt and Mattress Firm to our friends and family in the future. Thanks again for all your help, Matt! You made this process so much easier and...

Had a really amazing experience today during a hard time in my life. I’m currently having serious back pain that started to get debilitating after buying a mattress on Amazon/Ashley during Black Friday, needless to say I couldn’t try it out and by the time I found out how horrible it was it was past the return time and past the point of being able to walk fully upright. Cut to going into Mattress Firm and being helped by the nicest, most caring person Carmen who helped me and my fiancé find the perfect replacement at an incredible price. I can’t wait for my delivery which just so happens to be on my birthday (best b day present ever). Thank you so much for your patience with me flopping around testing all of your wonderful products until I found the right one...