Jimmy John's — Restaurant in Gonzales

I went through the drive-through to order. I placed my order, and the girl came through the back door and asked me to place my order at the window. So I pulled forward, and there was a customer ahead of me. A short moment later, a customer pulled up behind me. I got out of my car and asked him if they took his oder he said yes. So when the customer in front of me pulled off, I circled back around to the drive-through. She took my order and said she couldn't hear my drink or chips and that she would give me my total at the window. I said, "What's the problem is today. When I got to the windows, every employee was peeping at me from their stations. One female employee confronted me with body gestures that were absolutely rude . So, another employee pushed her out of the way . I asked why my order wasn't taken, but then she cut me off several times saying oh we have bad headphones and she couldn't take your order because it's dying. I will never go to this location again. I don't know what the issue was, but I should have never gotten confronted by an employee with intentions to fight and argue with me. They definitely did not allow me to say what my issue was. Horrible customer...

Changing my review. Came back had the same service, sandwich was wrong twice !! I came in because I had come to Jimmy John’s because I thought the service was would improve. A few occasions I came and they told me I had chips in the bag when they didn’t and left to find out they didn’t so had to go back but would quickly fix it. Today I went in two get sandwiches for me and my coworkers. The person taking the order asked if I wanted cheese on one sandwich which I said “no” oh wait actually yes please and he rolled his eyes at me because he had to go back and type on cheese, I told him no tomatoes on my sandwich and when I left it had tomatoes so had to come back and they remade my sandwhich, I didn’t check it before I left my mistake. I drove all the way back to my job and there was no lettuce cheese or mayo just meat this time. I drove all the way back and they remade it again but this time burnt my sandwhich because it had to be retoasted!! I wanted a refund dealing with everything but all the offered was a free sandwhich for next time. I didn’t take the coupon because I will never be back to...

Worst experience ever at this Jimmy a John location in Gonzales. Order my sandwich through drive through today around 12:18 noon today (owner:…review your surveillance camera for accuracy) and I was told I could not pay Apple Pay because they may drop my phone if I hand it over to be scanned.I was like you got to be kidding. I just came here Saturday and had no issue with them taking Apple Pay through the drive through! I was highly disappointed at the lack of empathy and lack of professionalism. I had to leave because I didn’t have shoes on to go in and I only had a 30 minute lunch break. I was left without my meal just because she said “they may drop my phone if I pay Apple Pay and they don’t want to be responsible. I had to come inside to pay. How crazy that sounds. If you won’t take Apple Pay by drive thru please put a sign out so we all know In advance. You won’t be in business long with this process for sure! Unbelievable...