Arby's — Restaurant in Goodland

Pretty rough experience today for me and my family at this Arby's. We got several items that were not great. We got one of the sliders for my kid and it had a tiny amount of meat on the sandwich. We frequently get the sliders for my kid and they are perfect. However today it had very little meat on it. We noticed before we had left and told the woman at the window and showed her the sandwich. She insisted that it was made correctly. At first I was pretty confused cause its never been so small before. I even mentioned to her that its supposed to be 3 ounces of meat and showed her the sandwich again hoping that she would either see that it was very light or offer me some sort of refund or a way to make it right. Nope. She doubled down on her first statement and said that every other Arby's does it wrong and that this is the portion its supposed to always be. At this point I was flabbergasted and since she didnt offer me any way to make it better and just wanted to stare at me in an awkward standoff we just decided to leave and be done with it. We travel a lot and come through Goodland several times a year. We will not be eating at this location again. Theres a mcdonalds about 50 feet down the same road, I'm happy to eat...

I am a bit late on this review, but over the summer I rode my motorcycle to Colorado to visit my girlfriend. On my way home from Colorado, I stopped at this Arby's to get a bite to eat and relax my body. Upon getting to this location I realized that their lobby is closed. The manager and front cashier noticed and opened up the door for me, realizing I was on a motorcycle and unable to relax and eat drive through. They let me eat inside and the manager also gave me a fresh water bottle for the road, on the house. The manager, the front cashier guy, and even the cashier lady were all so nice and talkative to me. Food was also very good but my review isn't about the food, it's about the amazing service I received from these folks. The moment I stepped into this Arby's, I knew I was in Kansas due to how kind these three folks were to me. They didn't have to let me in to relax and eat my food after hours on a motorcycle, but they did. Thank you so much. I credit the three of you for helping me push through the hours left in my...

Similar to some other reviews, our food was good and no complaints about the quality or accuracy of the order. What was weird though was the customer service. We stopped here on the 4th of July. We were actually very grateful to be able to eat inside because everything else in town was drive-thru only. They had a sign on the outside door that said they were closing early for the 4th, which makes perfect sense. What was not cool though was they locked the doors 30 minutes before said closing time. As the only customers in the restaurant at the time we started getting dirty looks from the people arriving and trying to come in the restaurant while the staff just looked at them from a distance with no attempt at explaining the situation. I get it, you don't want people staying really late after closing, but work on your messaging and make sure it's clear that the dining room closes at a certain time and the drive-thru...