Smitty's Homemade Ice Cream — Restaurant in Graham

Wow. I really thought my experiences here were isolated, but I see many reviews say the same thing. Ridiculously small portions for the price and freezer burn. This is not a company-wide thing. The Elon location has generous servings and no freezer burn. Regardless, my special needs 9 year old really wanted her favorite flavor that I can't readily find in a grocery store. The store does not honor their posted hours. This is not the first time I have showed up and they were closed during business hours. So I sent an email to the address posted on the website:

I came in this evening at 7:33pm after verifying the hours online. When I arrived, the front door was bolted. I checked the hours on the door, and it said 8pm. I knocked, and the girl behind the counter said she was closed. I said it's not 8 pm yet. She stared at me. I said it's only 7:33pm. She shrugged and said we're closed. She wouldn't even come to the door to speak. I had a minimum of a $50 to-go order to place for 8 children and 3 adults. That sale went to Whit's tonight. So unprofessional and agitating. Especially having to explain to my 9-year-old autistic daughter that she couldn't have her favorite flavor ice cream that I promised her (the chocolate amaretto cherry one).

Someone replied back within the hour: We are sorry to hear about your recent Experience at our graham Location . We will definitely look into this and make sure each Employee follows the posted hours . Again apologise to you and your family members for the inconvenience. Thank you for providing the information . JP , General manager Smitty's Ice cream

JP, it sounds like you are heading a quickly sinking ship. Congratulations on your ability to disappoint children and...

Well, it's sad to say but we're completely done with Smitty's in Graham. I don't know what's happened, if it's new management or what, but before this we were already having trouble on them honoring their POSTED business hours, and for kids promised a treat that's a pretty tough disappointment. Luckily Burlington Smitty's honors their posted business hours, so they have saved us a few timss. Last time we pulled up during posted hours and the door was locked and the woman inside made eye contact with my 11 year old daughter, ignored her, and walked into the back, shaking her head. It was extremely rude. But this time we caught them when they were open, and paid $20 for a pitiful size, crunchy, freezer burnt, two scoop cone of vanilla, in a stale cake cone that was inedible, and another pitiful size of two scoops in a waffle cone with three different toppings. You couldn't even see the ice cream over the FRONT of the waffle cone, where it is lowest, and of course the cone with the vanilla was empty. So they over charged us for low quality, pitiful quantity and we are never making that mistake again. Shut them down, they are cheating people, and having the audacity to be rude on top of serving sub par product. No point in them being open at all. Waste of space in our beloved...

Me, my dad and another guy that works with us while in the work truck to hopefully use the bathroom and get some ice cream. We couldn’t use the restroom because it was blocked off so we just went on and ordered anyway. My dad got a vanilla milkshake that was almost pure milk and not good at all. Not to mention a 16oz shake was $8. I ordered a hot fudge sundae and the so called hot fudge was literally chewy 🤨 he said did I want whipped cream and I said yes so he pulled out a bowl that had liquid something and scooped on it with a spoon 🤦‍♀️ and charged me $8.49 for that and 2 scoops of vanilla ice cream. I had to literally throw out all the “fudge” it was so gross but tried to eat the ice cream at least and peanuts so I didn’t waste all my money. Needless to say I will not be going back there again...