Wingstop — Restaurant in Grand Prairie

I usually try to go to this location because it's closer to home than the one on Pioneer, but it NEVER fails, whether I call in or use Doordash and go pick up my food, this one particular guy behind the counter ALWAYS pretends to not be able to find my order. As soon as I say my name, he asks the spelling, then says he doesn't have it. Without even checking the rack. He did the same thing to my husband once when I sent him to get my food. Then another worker walked right up to the rack and immediately gave him our order. Well yesterday was the last time! I placed an order and same routine, went in asked for my order, and I had already paid online etc even gave them an extra 10 minutes and was asked to "stand outside " apparently because I didn't have on a mask to enter the building. Waited outside, went back in, this SAME GUY avoids me, wont make eye contact pretending he didn't have my order without even checking the rack. I inquired to someone else about my order, he then began to ask me my name again, I told him. He said I don't have it. I spelled my name, he walked into the kitchen and began taking down bowls. Then walked back to the counter and asked my name again, I told him then he asked me the spelling of my name.. I spelled it again. He then once again claims the order is not there. ONLY when I addressed another cashier did he turn to the rack with the bags on it and get a bag to see if it was my order. Meanwhile a group of guys walked in AFTER me and he went immediately to the rack pulled their food double checked the bag added items they asked for and was very polite and attentive.. but had such a hard time dealing with the same situation with me. A simple pickup. Needless to say, I will be going elsewhere henceforth. This is...

So, let me start by saying that I'm still fairly new to the area. I had never been to this Beltline location, but somehow using the app...this is where my order was placed. Customer Service was great. There were about five workers behind the counter, all were friendly. My order was ready (of course), but I had been charged twice because I hadn't updated my zip code yet. A couple of the workers (one dealing with the transaction and the other getting the order) were very professional and helped to explain that I only had one order and the duplicate charge should come off in 3-5 business days. Now, I started this review talking about the location because, initially I went to the wrong one and of course they did not have my order, but because I had been there twice before, I thought that's where this order was placed. It's the Dallas location east of MacArthur on Cockrell exit. I'm about to do their review next. It will be very different. So now, let's talk about the food. My order was close, but not correct. I'm not upset because even I have proven that we all make mistakes. I ordered a 10 piece classic, (5) garlic parm and (5) Korean BBQ. I received 10 Boneless pieces in both of flavors I requested. That's 20 pieces. Now, I don't normally order boneless, so if it's normal to double the pieces, then the food deserves 5 stars, but I'll reserve that until I know for sure. Either way, I had a way better experience in Grand Prairie than I did in Dallas, so I favorite GP (Beltline) as my WingStop store!...

I had a terrible experience with a little girl name America. She was very rude. She literally shoved my fries at me. She wouldn’t give me her name. She had an attitude and she was the most unprofessional employee that I’ve ever seen at a restaurant. Her manager Marcus is trying to stick up for that kind of behavior and said that she’s been going through some stuff and I told him I didn’t care That shouldn’t be an excuse for him to stick up for her emotions because she has personal problems with herself. She was very rude. I yelled at her in front of everybody Because she tried to tell me “what” when I was looking at marcus giving me his district managers number Laura torres, and she got put In her place immediately for her poor attitude.Girls like that shouldn’t be working for companies if they can’t handle A simple task! She Was immature it showed on her Face and her attitude, and when I asked her for her name, she said I’m not giving it to you. I’m gonna make sure that this gets up to higher management, Marcus “the manager “ was just smiling through the beginning of the process as I explained to him how she was acting like a child but at the same time he shouldn’t excuse her personal problems for her and say she’s just going through something, at that point You really just make your company look bad at that point and wings...