Zaza Cafe Kabob & Gyro Grill, Pizza and Wings — Restaurant in Grand Prairie

I had an absolutely terrible experience at this restaurant, and I feel compelled to warn others. First off, I was charged twice for my meal, I will explain how that happened. First the person taking my order was on the phone all the time. Layla was disrespectful and not even into taking the order, I could see she was chatting with someone. So, she took the order asked me to insert my card and then, few seconds later told me that the order didn’t go through and that she needed to take the full order again. So, I did go through the order with her again, and this time I lower the tip amount and waited for the food. 10 minutes later she came out and told me that they had no rice, so I decided not eat there and get my money back. This is when things got weird, she said that she couldn’t do that and that she needed to call the owner/manager to do that. The money was returned through another application and I left the place. The next day, I noticed a charge on my account and the first order, so I started calling this place and NEVER got an answer. So, 3 days later I stopped by the restaurant and they told me that they couldn’t do any refunds, only the manager could do. So, they call this guy, asked for my name and number and told me that he will call me that night to fix the charge. Of course, this never happened, so I went back to the place, and now I’m pissed. Again, there is no manager and the people at the restaurant unfortunately can’t figure anything out, they are kids that can’t tell right from left. I finally got to talk to this guy, the owner, and he told me that my I was not able to see the charge I was talking about, and that he already issued a refund, I explained that he was talking about the second refund, and the first one went through. So, he had no records of the first charge so I was not able to refund me anything. The next day I call my back and they confirm that the restaurant charged me twice and I started a dispute process. The lack of accountability and basic customer service is appalling. I will never be returning, and I strongly advise anyone considering dining here to think twice before wasting their money. Terrible service, and no respect...

My recent experience at Zaza Restaurant was extremely disappointing. I ordered a Shawarma chicken wrap and two beef wraps, but instead, I received two plates of beef skewers and only one Shawarma wrap. To make matters worse, the chicken in the Shawarma wrap was spoiled—it had a nasty, off taste that made it completely inedible.

Since the change in management and new ownership, this restaurant has been deteriorating rapidly. The food quality has gone downhill, and the lack of attention to customer orders is frustrating. But the most concerning issue is the spoiled food, which is a serious health risk. I strongly believe the health department should inspect this place.

I do not recommend this restaurant at all. Save your money and go somewhere that values quality and customer...

No wonder the reviews are bad. I just tried to do a pick up order is currently 1:38 AM. They don’t close until 3 AM. I called in the order and had my dad outside waiting for the order because I’m currently at work when I call I tell him I would like to place an order for pick up.He says can you be here in 10 or 15 minutes because we are closing .. i say excuse me? I have someone outside waiting for whatever I order then he says why couldn’t he come in and I say I’m ordering not him ….and when i go to order something he tells me the grill closes at certain time so what’s the point of you being open? That man is bad for business …., he needs to be fired ASAP if you want a...