Courtyard by Marriott Dallas Grand Prairie — Hotel in Grand Prairie

AVOID THIS PLACE!! ** I booked this hotel for myself and family traveling from out of town for my Wedding. The hotel itself is very nice and new. I had been in communication with this hotel numerous times prior to my stay. I booked a block of rooms for 30 guests. We ended up having about 15 guests stay not including my Husband & I. The staff in the Bistro area were so incredible and kind. Breakfast & coffee was great. My biggest issue I had was with checking in & out. I booked a room for my Mother in law and one for my Grandmother. When booking I was told that I could use my Marriott # for my guests but because the reservation was booked under their names that they’d be able to check in and out without my physically being there. This conversation took place on the phone with an employee . Both my in laws and grandmother experienced issues and attitudes with lack of empathy when they were trying to check in. My in laws speak English but do have accents, when they were checking in they were told there was no room reserved for them. Which ultimately lead to them having to purchase a completely separate room and pay upwards of $800 for a one night stay. When calling back up to the hotel they said that at 3:45 am Thursday morning, it was placed under my name. Which I definitely did not do as I was asleep like most people at that time and it was completely unbeknownst to me. I understand maybe it was a hiccup through the website or what ever system they used but I feel like the ball was totally dropped. The manager Natasha said that because there was a language barrier that they weren’t able to explain the issues that occurred with their reservation. So I guess if you speak another language or are foreign with an accent this hotel won't be accommodating for you. They had already paid for a $400 room and were treated like that… COMPLETELY UNACCEPTABLE. However they told my grandmother ( Who is American ) how to switch it, so they could get checked in and out through me. My Grandmother also stated that they were extremely rude. On the phone Natasha stated she was there when they were all checking in. The manager went on to interrupt me while trying to explain my issues and essentially had a really stand offish and rude attitude. My husband and I stayed Thursday as well as Friday night in their King Suite ( only 2 in the whole hotel ). For being the suite it was very underwhelming and small. A standard size king room without the fridge and microwave would probably have been better. We realized Friday morning that our bed sheets had a big stain and blood droplets on one of the pillow cases. We were completely grossed out by that and my husband asked the next morning if we could have room service clean and change our sheets while we were out. When we arrived around Midnight on Friday after our wedding we came back to our room with the same sheets!! We went to the front desk and let them know that our linens were never changed. Due to the time they didn’t have anyone on staff to changed them, so they went and handed us the bed linens in a big stack to change for ourselves… ON OUR WEDDING NIGHT! I l personally think the hotel should be held accountable for all of these issues as it was multiple different things. The lack of understanding and empathy by the management ( Natasha ) was absolutely ridiculous. For being such a special occasion you would think they would be a lot more understanding. By the end of the conversation she said all she could offer would be points for my Bon Voy account. As if I’m eager to come back to a hotel who keeps employees with these type of standards. Dirty Rooms, Rude customer service, Difficult Check in, and not accepting/ accommodating to people who don’t speak perfect English....

Stayed here for two weeks for a business trip. I can only recommend staying here for no longer than a day or two.

Only perks of this hotel was the location being so close to Walmart and various food chains, the free gym that was surprisingly well set up, and that my room was comfortable enough to sleep in.

The cons outweigh those perks, especially when there are much cheaper, and better options in the area. They are as follows:

The most egregious part was that not only is breakfast not complimentary, they instead call their food service a "bistro" in order to charge ludicrous amounts for mediocre food. 14 dollars for a flatbread pizza that was so small, I at first thought that the cook ate half before serving me. The cocktails are just as costly as the food. Breakfast prices are no different. Breakfast not being complimentary adds up, and took a noticeable toll on my company provided per diem compared to coworkers who stayed elsewhere.

The rooms are not furnished for long stays. The mini fridge had a large emphasis on "mini," barely being able to store more than 4 or so items before the door refused to close. No freezer either, so frozen meals cannot be stored properly. The microwave was fine, but that's where it ends. I dared not touch the coffee maker otherwise I'd notice extra charges on my bill for using their coffee pods. The room itself was small, as well. Spending two weeks in such a small room that had no dividers definitely put a strain on my enjoyment of the trip.

I'm not sure how this hotel can justify spending 130 dollars for their rooms other than having a pretty good location. I would absolutely not recommend this hotel to anyone planning on spending an extended amount of time away from home, and I suggest you look elsewhere. Again, there are many alternatives in the area that offer cheaper prices and more...

I'm sorry for the late review, but was having issues with my google account. ||I visited the Courtyard Marriott Grand Prairie, Texas location in August 2024 with my family for a staycation before school started. We visited Epic Central and had a wonderful time. Although there were other hotels in the area, a friend who had visited previously referred to me this hotel. After reading the reviews, I was a little reluctant. However, I am glad that we stayed at the hotel as I did not experience any of what I read. Upon our entry into the hotel, we were greeted by a young lady by the name of Natasha, who I later found out was the manager. When we entered the room, I informed my husband that the lady that checked us in was the manager we read about in the reviews. We both agreed Natasha was not negative at all; we loved her smile and chuckle as I was being silly as always. Natasha was genuinely nice and helpful in answering my questions. I asked so many questions that I would have been frustrated if I were her. However, Natasha was very patient, informative, and gave several suggestions to other places in the area other than Epic Central that were kid friendly. Natasha also advised if we needed any other help, to just call the front desk and someone would help us. The rooms were nice and clean, not what we expected from the reviews. I also ask for extra towels, and they were delivered with no problem at all. I would also like to say that breakfast was on point and saved us money. The other staff members we met were very nice and helpful as well. My husband and I were glad we did not take the reviews too serious, as we would have missed out on staying at this nice hotel with good customer service; something that is not received often. Needless to say, we will definitely be revisiting this...