Starbucks — Restaurant in Grand Rapids Charter Township

This Starbucks used to have good service and quality drinks but it has gone so down hill. I ordered the cloud macchiato and I asked to have the milk replaced with almond milk, because I have a sensitivity to milk. I was watching them make it and I thought I saw them use milk but I was in a hurry because I had to go to work, and I didn’t think anything of it because the cashier told the barista to make it with almond milk. I have a sensitivity to milk and About 30 minutes after I drank it, I got a really bad stomache ache. I rarely write reviews but I am this time. I’m not sure if it wasn’t able to be made with almond milk, but if that is the case please make sure you tell the costumer, I would have bought something else rather than dealing with my horrible stomach...

I've been to this location numerous times within the last year as it's the closest to me. In the beginning, I was treated with disrespect and felt like I didn't belong. Often times I go to treat myself for a positive uplift. One time I even cried when I got to my vehicle. As I returned and emotionally prepared, the service was better. Honestly, I my feeling is that you need to know what you want and be prepared ahead of time. Know that you can use reward points, make sure your card is loaded on the app and eliminate anything that would cause a delay. The less I inconvenience them, the better service I get...sad, but true. Since they are the most convenient for me, I have learned how to adapt. Who knows what is going on behind the scenes....

The manager was very disrespectful and rude to me. I regularly get coffee at this location, and tolerated the slight demeaning comments regularly said by the manager to many customers saying to myself how she must be very busy and overwhelmed. Today, she was egregiously rude, and it was not busy. Bellowing at me in front of other people like I am worthless. I was interrupted, spoken over and decided no coffee is worth this much grief. I am glad to read in older reviews how she is equally “charming” to many other people. I do not understand her problem? I tipped a dollar on a standard coffee. I am sorry if this is not enough to be treated with dignity. Perhaps being rude is a technique for...