Zoup! Eatery — Restaurant in Grand Rapids Charter Township

This place is empirically unsanitary and hostile to customers. Here are the details:

We ordered online dinner for my family last night. One of the salads we ordered had human hairs in it. There were 3 (THREE) human hairs.

We asked one of the co-owners (who asserts that he is also the so-called "General Manager" -- using that term loosely here) for a refund for the salad.

Our total order was for 4 people. We simply wanted our money back for the hair infested (again, with THREE human hairs) salad. We were asking for nothing more than that refund -- notwithstanding the fact that the rest of us entirely lost our appetite for all of the other food we paid for on our fixed income, as a result of the dangerous and unhealthy food conditions.

He refused. He said the only option was for us to drive 30 minutes for them to remake the salad (yes, he actually said that....) -- presumably this time without the hairs, but I legitimately tend to doubt it would be any safer to eat.

My gentle, tender, sweet wife called him first. He wouldn't even take the call; he relayed the message through an employee when my wife asked to speak with him. So, I called. I'm less sweet. (Especially when the other person is disrespecting my sweet, tender, and gentle wife.)

After using reason (with him still refusing the refund for the unsafe, contaminated salad), I advised him that we would be sharing his unsanitary restaurant conditions and self-destructive "management" on Yelp, Google, Facebook, Twitter, the city of Grand Rapids health department, Michigan regulators, the franchisor, and the BBB. So, I am fulfilling my commitment to him. I hope this saves others from this fiasco of an unhealthy,...

If lack of care in serving, taking orders, and working could be quantified into one mood, and then put into one place, it would be this place. Invariably they don't give me bread for both bowls of soup I get, the soup is sloppily placed in each container, which leads it to leak out of the substandard containers, leak through the bag, and cause the bottom of the bag to give way. I wish this was a once in a while occurrence, but it is an every occurrence, and unless my companion insists on Zoup for dinner, I prefer the longer drive from my house to go to Potbelly's - they don't have as big of a selection and don't include the hunk of french bread that Zoup is supposed to provide, but the bowls never leak or spill on the way home, and we always get what we order. I'm also not ignored when I enter, as I am at Zoup. As an aside, I should not be made to feel like I'm a nuisance when I ask to taste a soup - that's their whole deal; they provide samples so you know what the soup tastes like. Suffice it to say I only go here when I can't dissuade my companion to...

After a disappointing experience at another location, I thought surely the stand-alone location would be better. Right?

Wrong. The service was definitely better, but the food was not. They had the same soups as the other location two days prior. No variety, no originality, nothing unique or special. The same lame, boring options: chicken pot pie, chicken noodle, chicken and wild rice, white chicken chili, vegetable, tomato, lobster bisque etc. I go to Zoup specifically to get something unique.

I settled on the pick two with creamy chicken & wild rice soup. It was okay, but nothing special. I could've made it from one of those dehydrated mixes from Menards. Lol.

For the sandwich I got the Cali chicken. It was very good, but nothing amazing.

Sadly, I feel like this is the end of an era for me; I probably won't go back. They're fairly pricey for mediocre food.

And Z! Eats, don't bother replying. You still haven't answered my last email when you claimed you'd "make...