Cakabakery — Restaurant in Grand Rapids

My feelings are still hurt about my wedding on 7/11/21. This vendor was in the preferred handbook for Bay Pointe Inn weddings so that gave me comfort with entrusting them with my most important and once in a lifetime day. However, on that day I was left disappointed. On 6/30 I dropped off materials needed for the cake and checked with the woman baker at the front to make sure my drop off time was 6pm. She let me know the time was already noted on my paperwork. I wanted the cake delivered during the cocktail hour just in case it was a hot day due to the reception being outside. The final cake flavors were sent on 6/28 and then reiterated on 7/5 to make sure it was fresh in their memories and there was no issues. They had responded to multiple emails after that so I thought everything had been noted.

Fast forward to the wedding day. We just finished our beautiful ceremony and we are greeted by our wedding coordinator offering my husband and I a drink. She did not let me know but handed my husband the drink and let him know at 6:15pm that the wedding cake had not yet arrived. The best man tried calling and it went to voicemail because they are closed on the weekends. The wedding coordinator finally lets me know what is going on 10 minutes later. At this time we are supposed to be taking group photos while everyone is at cocktail hour but my husband and I were burdened with figuring out the cake. At this time the wedding coordinator lets us know her team is going out to buy sheet cakes. I begin to stress and have my father look for my phone so I can send an email and pray to get in contact with them. While my father is trying to find my phone in the hotel room the cake finally arrives almost 40 minutes late. It arrives with a man speed walking our cake to the reception area outside and the cake was assembled and uncovered. The man was in and out in less than a minute before someone could speak to him. In addition, we missed out on almost a hour of photo time and our photographer is $150 a hour for her services.

To add injury to insult the cake cutting time arrives. My husband and I proceed to cut the cake and I instantly see the bottom tier is the incorrect flavor. My face could not hide the disappointment so my husband knew something was wrong. He reminds me to smile because there are multiple cameras catching this moment. Trying to play it off we feed each other the cake and it tasted like it could be the cinnamon vanilla which was supposed to be our anniversary top tier. Our wedding cake was supposed to be strawberry cream cheese for the 10 inch tier , 8 inch was strawberry champagne and the 6 inch was supposed to be red velvet. Only the 8 inch tier was correct for the guests. The 6 inch ended up being strawberry champagne also. On our wedding menus we had our wedding cake flavors listed so guests were asking to be served red velvet and were disappointed to find out there was no red velvet. The guests hated the cinnamon vanilla layer which was the largest tier. At a wedding the cake is something you want guests to rave about but us and the guests were left disappointed.

I give them a call and the person on the phone immediately starts apologizing. I explain the cake arrived late and he proceeds to tell me that there was construction and normally cakes are delivered 5 hours prior to the ceremony. However, time had been discussed for weeks and it was never mentioned that it would be an issue. In addition, we live in MI and we all know that construction is done heavily in the summer months nor should that be a concern of mines for a cake that was almost $500. We then discuss the flavors and he tries to convince me the tiers were correct and changed colors due to fruit. I explained they were not and asked how could I be compensated for the issues. He only offered me $115 for bottom tier and said he felt that was generous but half of the cake was incorrect. I took what I could get and decided to never do business with them again. Very disappointing experience on a very...

I have loved Cakabakery cookies for years, so when I was getting married I knew we would be getting our cake here. We placed our order back in February & paid for half our order & delivery with no problem. 10 days before our wedding I get a text from the owner asking what time we would be picking up. I thought this mixup was quickly resolved when I mentioned we were paying for delivery & they said they just missed that - simple mistake.

5 days before the wedding I had not heard how they wanted us to pay our remaining balance, so I emailed about this & asked if we could have 4 vegan cupcakes added on. I was told by the owner we would pay upon pickup & could order the cupcakes then that are made daily. At this point I no longer trusted that our cake was going to be delivered & told them we would be picking up & to let me know if there was a remaining balance once delivery was removed (there wouldn’t have been). To this I got another email asking where the delivery would be & then another one after they looked that information up stating they would be delivering. I told them they would not be delivering anymore as I didn’t believe they would show.

The day before the wedding we called the store to confirm pick up & were told that yes the cake would be ready for pick up the day of.

Then the morning of the wedding I get a text from the owner asking why we had not yet paid our remaining balance. The same person who called to confirm pick up the day before gave them a call yet again informing them that we were picking up & there should be no balance due as the remaining balance would have covered the delivery fee which they seemed unable to complete.

When the cake was picked up we asked for vegan cupcakes (again) & were told they do not make cupcakes.

The cake overall was delicious & matched our inspo but I would not choose them again for an important event which is so upsetting. I hope they can figure out a better organization system in the future to avoid unnecessary stress...

Honestly, I'm surprised on well this cake place does. I won a dream wedding package through Fox 17 and the staff and the owners were not very approachable at all. One even said "why are you here?" I had a very hard time talking to the owner, Jason, about the cake, when do we want and how far of a drive was it. Also, Jason, is a headache to get ahold of when trying to figure out what cake you want and what time its being delivered. When first told him he was going to need to deliver to Tullymore, he wanted one of wedding parties to come and get it. Then he gave us the run around on that. Also, the day of my wedding, when the cake got to our wedding venue, it was not really what I was expecting. Especially when Jason tells you it will have "editiable sprinkles." Or the fact that I had to REMIND HIM TWO WEEKS BEFORE THE WEDDING OF WHAT MY CAKE LOOKED LIKE! (keep in mind that we were emailing back and forth so he should've known and I sent a picture!) Judging by this picture, no they are not editiable they are in fact sequence and ribbon held together by PINS!!! And neither my mom, or Mistresses of Ceremonies didn't find out just before my husband and I were cutting the cake. So I'm giving the Cakabakery a bad review for poorly communicating and giving us a cake that wasn't what we had talked about! After reading some of the reviews, I'm glad I didn't tell him I went with someone local for our cupackes, Otherwise I probably would've been "denied" as well. No sense in getting sheet cakes here too, they don't have pictures and everything is over priced. Never again will go through this...