Ferris Coffee & Nut Co. — Restaurant in Grand Rapids

I frequent the cafe/retail store at their warehouse location on the west side of Grand Rapids. So I had some elderly family members meet me in its massive, mostly vacant parking to exchange couch I was giving them. Then, these two "tough guys" came storming out of the warehouse and demanding that we immediately move because Ferris "isn't a couch store". Huh? We then apologized and kindly let them know we will move momentarily. At that point, they demanded we move now "or else" because we were blocking there shipping/receiving port (we weren't by the way). Keep in mind--this is me and three elderly people. They stood there with their arms crossed and mean-mugged us as we loaded up and left. Just a total embarrassment by the two guys who came out and Ferris for allowing that. Will never go back to their cafe again or buy their products. Roots Brew Shop is right next door, so I high recommend taking your business there instead.

UPDATE: After the last interaction, one of the men who came out to intimidate us found my son to apologize. During this, he mentioned there is a vacant back/side area of the parking that that is used for overflow storage that would be better for such things. Because of this, my son went back to exchange more furniture in this new area. When he did, staffers came out AGAIN and instructed him to leave. So, Ferris' response to my initial review is nonsense. It has nothing to "logistic" or blocking their busy parking lot. They are just acting petty and not willing to help community members in any way, shape, or form. AVOID at all costs!

Also, Ferris' response to my initial review is laughable. The men certianly did NOT offer to help move the couch situation elsewhere. We did NOT block any shipment (we remained nearby for over an hour and nothing came in/out). Whoever wrote that review is being extremely dishonest. Just...

WORST place to work for in Quality Assurance. Production personnel are very kind people, including line leads and managers. Quality Supervisor was friendly, but co-workers or techs, are very much the opposite. Techs wanted you to keep up with their pace and did double the work when doing checks. One tech would go to the bathroom every hour just to go on his phone for 30 mins, while other tech would want trainee to always be doing something. I walked out 2nd day on the job as techs complained I wasn’t “training.” Training was horrible as techs did not show me enough and threw me “on the line” immediately to do checks I had NO idea how to do, based off that every company has own GMP’s. Department should have better trainers, or better techs to show how to actually do the job itself. Techs are NOT doing job sufficiently either, as only care about getting paperwork done and correctly, not the process itself, and spend more time in the bathroom overall. Coming from 4 years of Quality experience, I would give this company 0 stars if I could. No one should have to work under stress, especially coming from their own...

Ferris is a fairly big company, and big companies are sometimes known for cutting corners to reach their goals while trying their best to keep up their quality. I’m sure this happens with them from time to time, but in the end they do know what they’re doing and they produce good stuff! It was cool to look into their training lab and envision how they train new baristas in a science lab type arena. The barista who made my pour over seemed knowledgable and did a great job. When a barista waxes eloquent about a bean you should try, it’s great when your cup really reflects it! Enjoyed working there a while in the space. This is their central location and has a shop where they sell a lot of the beans, mixed fruits & nuts and other things that they ship...