KFC — Restaurant in Grand Rapids

We came at noon and were told it would be a twenty minute wait for chicken So we took dark meat ordering $68 dollars worth of food stating at a nearby hotel to feed us all They forgot to put in napkins no silverware either forgot my drink and didn’t ask me if I wanted butter or honey or salt and pepper so we didn’t get that either….kinda hard to eat with zero silverware and no napkins or condiments….I later called to let managers know and he acted like it was my fault for not asking and didn’t seem to...

We went to KFC around 5:30 p.m. I don't know the clerks name that took our order. I was so impressed by her efforts! The credit card printer wasn't printing receipts, so met the challenge! The shelves weren't stocked. She met that challenge! She also bagged up orders and she had no help. Apparently some staff had quit. This middle age, blonde gal was the bomb! She held it together and plowed through gracefully! Her manager NEEDS to recognise and acknowledge this gals going above...

7/11/25 5pm. Asked for a 3 piece meal with breast, thigh, and leg. I got breast, wing, leg. Asked for original recipe. Received extra crispy. The biscuit was hard as a rock. The wing was so hard you couldn't chew it. The breast was awful, hard and overcooked. Threw it away. Called the manager. He was rude, full of excuses and clearly not management material. Will never again go back. Disgusting food. Even more disgusting management behavior. The only reason I picked 1 star is...