Blue Moon Appliance And Home Center — Local services in Grand Rapids

2 fridges within a month from this outfit, and both are junk. Was curious on the second one since the freezer went out, so being certified universal from the Navy I decided to investigate. Here's what I discovered: Cooling coils banged to hell so proper cooling was unable to happen. By my estimate, it not far to guess its not the original coil to the unit. Thermostat in the freezer was not even connected. When taking out the screws to inspect the switch, the backing literally fell out. Looking closer at the wiring, was discovered the fridge is literally hard wired to run at coldest setting. Cheap n lazy repair. I will not be getting another fridge from these guys again. The gal is understanding, n tried her best with accommodating a remedy for the first hot box (not kidding it was). Just not giving them...

My elderly mother purchased two freezers from this agency. They both failed within weeks and now - another one! Although Lisa was responsive and tried to replace the freezers that stopped working, the last replacement is now failing. I know Lisa tried to rectify the issues my mother was encountering but if 2 freezers failed within weeks and the 3rd unit is failing now - something is amiss. My mother is going to purchase a new freezer from a corporation so as to avoid another mishap, spoiled food and terrible inconvenience. Unfortunately, this was a horrible experience for my mother but I do appreciate Lisa's assistance - thus 2 stars for Lisa's customer service attempts. Perhaps freezers aren't the product to...

I’m tired of this place never ever purchasing from here ever ever again. I wish they didn’t make you select a star I would give 0 stars to this place if I could. We bought washer and dryer set. Dryer works great, the washing machine leaked water right away, she replaced it 3 times and finally one worked. We bought a stove, none of the buttons or digital display worked we returned and got our money back. Our fridge worked awesome until our door fell off! They said they would order a new door. I would not recommend buying appliances there. The only nice thing we bought from her was our living room furniture set. Don’t buy any appliances...