Long John Silver's — Restaurant in Grand Rapids

7:30 pm on Saturday 11/05/2022 sitting in the drive thru with a half dozen other cars behind me. Wait at the order speaker patiently for 5 mins to order food. You Look in the restaurant and at least two female workers are just mopping floors cleaning (to go home probably). BUT, I’m pretty certain the store was still OPEN the sign was ON all the lights are still ON, order menu still lit up just flat out ignoring the customers lined up to order at the speaker. Saw two females literally look right out at us all and nobody STILL came to speaker to even say “hey were closed right now.” Just continued mopping and for real Just ignoring the line at order speaker. Killing time getting paid still but not wanting to work or wait on customers apparently. Completely unacceptable to be ignored. I headed over to the Wyoming location where the guy went out of his way and was literally more than friendly and welcoming. You need more workers like him at your location (I wish I’d gotten his name) but I’m guessing this to be a regular thing here is my hunch. Best business suggestion for you : Close the doors at this location it’s losing you more customers and profits in the long run. It’s run down and full of workers who 1. Don’t want to work 2. Lack proper customer service skills. I’m embarrassed for whoever owns this location no pride no skills no work ethic. I can’t believe this location is...

If I could get negative stars, I would. It was a absolute nightmare. I felt like I was being punkd. After waiting forever to get the rest of our food, (they forgot a whole meal) I asked for bbq & it was covered in bbq. They said all of them were like that. No napkins. No forks. Forgot our coleslaw. And THE FLOOR!!!!! Was beyond disgusting and slippery. I repeatedly told my mom to be careful because she has a bad leg. Once we went to the vehicle to eat, because it was way too hot inside, we noticed they gave us fish instead of chicken. & my mom barely any shrimp. Like 7pcs. So I checked my daughters chicken and it was also fish. I took it inside and told them, and just said I wanted a refund. There was someone in front of me, where they forgot his food as well and a lady behind me where she couldn’t even break her fish in half with her hands because it was so hard. After waiting 15mins for what appeared to be the manager come out, he said he wouldn’t refund me for my daughters meal, only mine. Because I didn’t bring her meal inside I only brought mine. I was so mad I just said forget it and got a refund for my 1 meal. We were there for an hour all to leave hungry and asking for a refund and partially got it. I couldn’t even believe how horrible this...

UPDATE:: They are open til 7pm and I finally made it there on time and I was not disappointed!! Still loving, the food, the service, and above all the triple chocolate cheesecake!! That cheesecake is off the hook and you gotta get there and try it for yourself! Ok, not trying to be this way but in the last 6 weeks, I have tried to go here three times, and tried the online ordering: disabled. I understand the why for the early closures, your lack of help, and your urgent hiring signs: shoot, I would be happy to work with ya, I need part-time work. But please, change your location times (corporate thing, I get that too) and/or have a door sign, phone message, something, ANYTHING, it's better than nothing at all. Plus, as I sit in your empty parking lot, looking at the dark restaurant window, between 3 and 5 other vehicles pull in, only to be as disappointed as I was. I love Long Johns, but come on give me something to work here. I've been craving that amazingly awesome 2 piece fish for almost 2 months and every time I think I've got it down, I go there, only to be sorely mistaken. Please don't take it the wrong way because I don't know the exact situation but just give the people some type of communication, so...