Taco Bell — Restaurant in Grand Terrace

Came here today at 4:45 pm on May 3rd.

Awful is the only word that comes to mind. Walk in and no one to greet you or at the counter but they have 3 automatic machines. Whatever. I ordered my 4 items for $20 and received zero of them correctly. 1) One sloppy new crunchy cantina chicken taco. 2) My cheesy fiesta potatoes had no cheese or extra sour cream that I paid extra for. They come with cheese and sour cream so how that got screwed up I don’t know. 3) my SUPREME Dorito’s loco taco had no sour cream on it and no cheese. 4) They didn’t even give me my drink cup. I wanted to get a Dr.Pepper but their machine wasn’t serviced properly and tasted awful. Seemed like little CO2 and no syrup added in for the flavor.

I paid extra for the new avocado sauce and they didn’t include it. I took the time to select multiple mild sauces on the screen and they didn’t include that. They also didn’t give me a fork to eat my cheesy potatoes. I had to go back to the counter THREE times to get all things I ordered. It was EMPTY inside and only 2 cars in the drive thru. They made me wait a while each time I asked for my things like I was making their lives inconvenient. The girl got off at 5pm and was just stalling and half working until she could walk out. She walked out as we were pulling off. The guy working the food line didn’t seem to even know what my food was supposed to be or where to read the receipt when I said I asked for these sauces where are they ?

I didn’t notice they didn’t make my food correctly until I was on the highway. If you’re passing through do not bother...

I would never want to bad mouth a business that doesn't deserve it, but this is the most UNPROFESSIONAL, UNPREPARED and UNORGANIZED taco bell this west of the Mississippi. This is my 3rd time here, my average wait time has been about 45 minutes from start to completion with only about 4 or 5 cars in the drive through. Today after waiting 36 minutes with only 3 cars ahead of me, I get to the speaker to order, I asked for 3 different items and was told they were out of all of them. They have items still advertised on their menu that according to the workers were a 2 day promotion or limited time and are no longer available. Take them off of the menu if that's the case. I told the worker that I didn't wish to order at that point and had 6 cars behind me and the 3 cars still ahead of me trying to get out took me another 33 minutes. 1 HOUR AND 9 MINUTES for absolutely nothing. This place needs to be shut down until proper training and management can take place. Im a patient person and I'm not at all negative or looking to bad mouth a business but this was probably the worst fast food experience I've ever had. DO NOT SUPPORT A LACKLUSTER BUSINESS LIKE THE GRAND...

Don't bother to use this location...Taco Bell is quick to charge you for stuff but not make your food correct. I waited in the drive thru 10 minutes to order my food. Very simple, a bean burrito add tomato. I saw the charge pop up. More than once Taco Bell charges but doesn't add my tomato so I checked before I left the window. There was literally one tomato chunk. I told the dude they didn't add my tomatoes. He looked and saw and offered me a side.. then someone came from the back. I assume it was the girl who messed up my burrito. She asked me to see my burrito and started arguing with me at the window that she put my tomatoes inside and if she provided more she would have to charge me. I was beyond d pissed! Then when I asked her name she said I don't have to give it to you. Oh did i mention she tried to touch my food with her dirty gloves?? I was past furious so I just left the window...but this Taco Bell doesn't have to worry about me returning...and that little smart mouthed employee they have should find...