Cone World — Restaurant in Grandville

Went Saturday night around 920pm -930pm.. if I subpoena the cameras you will see we are being over charged for 4 ice creams( 1 small blue rasp glacier, 1 medium blue rasp glacier, 1 strawberry swirl cone, 1 turtle waffle cone and 4 pup cups for our dogs. We were charged over $41 but the manager said it should be $25. This company is Rude, unprofessional and they’re stealing money from customers even after being questioned. We noticed it on our bank statement… it kept bothering us of why 4 Ice creams and pup cups were $41. Pup cups are free. When we called they accused us of lying then hung up the phone. My wife is a 18 year military veteran. She has no reason to lie over ice cream. This is not how you treat veterans or customers. I will never support this business again. I work in the legal field. My wife wants to file a police report because she hates being take advantage of. A subpoena or discovery request of your cameras for the time stamp on our card will clear this all of this up. Now I have to be loud since you didn’t handle...

They had about 5 young ladies working, so not lack of staff. I ordered a large banana split in a boat without the whipped cream with the soft ice cream. They gave me two scoops of ice cream. When I told them they missed the 3rd scoop, in the center of the other two, they told me that is the way they make it. The third would be the whipped cream, in the center. They do not know what they are doing, maybe lack of training. I told them we go there often and that's not the way they or any other place we go to make them. They never offered to correct it, they just said that is the way they make them. They were nice about it, but I will not go back. I'm not going to deal with bad service or incompetence. I tipped them a $1 prior, because I'm sure they don't make much, but note to self; don't tip until you get the service, not even at an ice cream...

Went to Cone World off and on since they’ve opened. The pricing, service, and quality, unfortunately are never consistent. The worker on Thursday was very nice and had great customer service. The next day I went to get the same thing I ordered the day prior. The girl was different than the day before and I ordered the same thing 1 waffle cone with half dole whip and half vanilla all waffle cones according to the sign are the same price and same size. However this girl informed me I would pay for 2 smalls plus a waffle cone? Why I said if I’m going to get one cone which is one size and one price? She said because you’re getting 2 flavors. lol I said umm no that’s not what I was charged before and why would I pay for 2 when it’s one? I told her no thank you I just won’t come back again. You can’t change prices after they’re on the menus. Pricy...