Arby's — Restaurant in Grapevine

Whatever you do, avoid this location at all costs. I haven't eaten Arby's in about 20 years, and won't any more after today. I went here for the first time about a month ago, and 2 times after that including today. Not only is the service superrrrr slow, they messed up my order 2 of the 3 times. Also know that your food will be old and cold. My fries were so old that I crushed it in front of the lady at the window. Normally when you squeeze fries it won't crumble like a cracker. Also, if Robert is at the drive thru taking orders, just go ahead and pull off because your order will be wrong. He was the one who took my orders both times it was messed up. I had to go back to correct my order this time and still didn't eat it because I didn't feel comfortable with all of the giggling and looking at me funny that they were doing when they handed it to me. Yuck! Almost $17 down the drain for food I didn't eat. Smh. Like I said I be back to any Arby's...

Extremely disappointed in the attention and treatment received at this Arbys location. Poorly performed or totally demotivated staff who do not know how to take an order correctly, zero elementary rules of courtesy (Hello, welcome, im sorry, thank you or youre welcome) and most serious of all, a shift supervisor or employee (not sure) who does not know how to deal with the customers, extremely sensitive and reactive, he did not know solve a simple problem without getting upset and almost losing control, practically silenced me, alluding that I was putting a lot of pressure on the staff while tried to solve the mess they made with our order. Felt badly cared for, and as if that were not enough, humiliated and disrespected, as if they were doing me a favor or giving away the food! It's sad to see how low Arbys has sunk....

Arby's typically does well with food. I guess with all of the other change introducing their macaroni and cheese, Arby's had to throw their hat into the ring.I saw a video where Arby's went against Chick-fil-A and macaroni and cheese, so I had to sample to see if it could stand up against Chick-fil-A or some of the other companies. I was totally disappointed. The macaroni and cheese definitely needed more flavor. it seems like the noodles were either undercooked or overcooked. They were not tender at all, they were very tough. I don't know if it was something that was microwaved. I ordered chicken tenders with it, but it did not help at all. I ended up eating the chicken tenders by themselves and throwing the macaroni and cheese out. Better luck next time in the...