Starbucks — Restaurant in Grapevine

Yesterday, I had the most unpleasant experience I've ever had at a Starbucks. It took me a moment to process what was more than rude, and almost aggressive behavior from the barista who served me my drink. As usual, I put in my online order for my iced coffee with cream, sugar and whipped cream (as a former Starbucks partner and store supervisor, I developed an iced coffee habit early on in life!). And because of the rarity of the whipped cream, I tend to come prepared to see an incomplete beverage. The whipped cream is overlooked in the order about half the times, and that's ok since I can typically ask for it (and yes, I notice many partners find this annoying - but then they notice the beverage order sticker clearly shows "whipped cream" as a last item). In fact, two days before the same thing had happened at this same store and the partner had happily obliged and said, "oh, I noticed the whipped cream and totally forgot!" Which, I REALLY appreciated. Great partners are the best! But when I arrived yesterday, I was able to see that the store was certainly mid-rush. The car line was long, and it seemed the individuals before me had put in several drinks since they were carting several beverages and cups of water. So I waited, and finally sat, imagining my drink was behind the long list of other beverages. The barista noticed the man next to me and asked him what he was waiting for - he explained his drink. I happened to be there before the man, and when the barista didn't ask me anything, I imagined she overlooked me. So I said, "excuse - do you have an iced coffee online order in there?" (wanting to confirm that perhaps the group that was before me had not picked it up by accident) The barista seemed annoyed by my request and said, "what did you get?" I told her, "Iced coffee for Mariana, sorry - just wanted to make sure it didn't get taken." She looked at the stickers and said, "we have it." I thought "great." But then she left and came back with a drink from another area of the store, and plopped the drink on the bar edge, and walked away without a word. Confused, I looked at the drink and realized, "oh, that's my drink." (I guess it was already made and it was in the drive through line?). Since the drink was incomplete, I apologetically asked the barista: "sorry, would you mind putting whipped cream?" Again, without a word, she grabbed the drink - pulled out the top, and angrily poured whipped cream on it, spilling my drink all over the bar. Then, she grabbed a dome lid and plopped it on top. There was drink running on the sides of the cup, on the bar, and she had yet again walked away without a word. I stood quietly, a little stunned, looking at the drink. No napkin, no straw, and iced coffee dripping around it. She then came back and said, loudly: "You wanted whipped cream?" I was so taken aback by the aggressive overtone and approach that I didn't say anything, ultimately reaching out for a straw behind the bar and grabbing napkins from the condiment bar so as to not grab the sticky cup with my hands. I don't know what caused this behavior, I understand bad days and I understand not-nice customers at Starbucks, but if any of that was taking place before me, the service provided was still inexcusable. And it's sad, because I often talk about Starbucks as a place that taught me great leadership and customer service but I have seen that quality I recall slowly decline and yesterday, completely tank....

The staff here are very friendly, and kind. Some Starbucks have some very loud & overly eccentric people, and the managent here has done a great job in maintaining a staff force who are more interested in helping the customer than they are drawing attention to themselves. This is my favorite Starbucks, simply because of the staff.

This location is kept clean overall, my only complaint being the men's restroom, and I don't believe that that is there fault. Men just make messes in bathrooms and don't clean up after themselves, especially in a setting where they are just coming and going.

The mix of customers coming in is wide. This location is very close to the Gaylord Texan, and other hotels, besides the DFW Airport, so there will be the usual out-of-towners, the majority of the time, being Business people. There are, of course, the usuals, which only, adds to the warmth and comfortability, in my opinion. You will see mothers come in with their children, and in all cases that I have seen, the mothers or families with children are not the type that are hollering, screaming, and behaving uncivilized. During the school year, you will see some local teens come in from the Private School that is right around the corner, and my observations have been well mannered, well-behaved teens, yet still the typical full of life (read, talking and laughing sometimes loudly) american teenager.

My only other single complaint is the Wi-fi can get slow at times, depending on how many people are on a computer, tablet, or even smart phone wi-fi.

In the last 8 years, I have had 5 different Starbucks that I have visited very regularly to work at remotely sometimes, and this location, BY FAR, is my favorite, and that is for 2 reasons. 1. The atmosphere, and layout is comfortable. 2. More importantly, the Staff, REALLY are a great group of people, and VERY Likeable. The general manager, Kim, is VERY friendly, and has done a very obviously great job as manager, simply evidence by her great employees, and overall, low rate of employee turnover.

By the way, nobody named 'Joe' works at this location, and if you look at the online reviews of the person who gave the scathing review, naming Joe, you will notice a trend of 100% negative reviews on EVERY review she has to this date.

I AM NOT an employee of Starbucks, and have not motive in posting my review, other than to give an honest and objective review, because I visit this location frequently, and do my remote office work here often, simply because it is a pleasant atmosphere. I DO NOT like to be around rude, loud, obnoxious,...

Ok soo i go to Starbucks almost everyday. Normally I’ll go to MacArthur Blvd but this time i stopped here because it’s closest to where i work. First, the woman taking my order never greet me just stared at me as if i didn’t deserve to be spoken to and i should just order my things. Ok cool. I ordered a fapp and a slice of banana nut bread. Next thing was the woman making my frapp, i asked her for more ice and her response was “What?” Than when she was finished making it, instead of her handing it to me first she started doing something else than i had to ask for my frapp. Mind you i was the only customer waiting at the time. Ok cool.. the cake topper was when the guy who warmed my bread up said “Banana nut bread” and flung my bread at my like i was a dog or something. Than walked away. To be sure i was just overthinking things i stood there and watched his moves and for every one else (his co workers behind the counter) he handed things to them in their hands or just in a nice way over all but me a paying customer he basically just threw my food. So not cool. I’m scared to even eat my food because I’m feeling like maybe something was done to it out of my sight from the way i was treated .Maybe because I’m black i can’t get treated with respect even if your being your kindest. Ok...