Shipley Do-Nuts Grapevine — Restaurant in Grapevine

I won't be back to this place.

Customer service and value has totally gone down hill since the big C.

I was kicking off my lazy morning by treating my little one and I to some yummy badness and instead we got yucky badness. 😩

The cashier seemed very unhappy to be working there and or taking customer orders. Got my order wrong after I repeated it multiple times and proceeded to have attitude with me over it. When I asked for donut holes with sprinkles, I was told that I don't have many options so late in the day, mind you it was a little after 10am and this place is open till 3pm!

I ordered one donut, dozen donut holes (mixed variety, all that was left so late in the day🙄) and a kolache.

Kolache was a tasteless mound of dough surrounded around a really tiny sausage and mostly cheese. The donut holes were all just strawberry covered and no sprinkles like the picture showed that the cashier pointed out.

Taste was bad and I threw them out.

All that being the case, I would have kept my review to myself had the customer service at least been pleasant...

Kountry donuts was closed, but that's my yummy recommendation if you're looking for something close to...

The donuts are lousy now and so is the service. I was over charged, according to the drive-thru menu prices. Noticed it after I paid & employee had closed the window. She was standing nearby, face in phone. Tried waving her to come back then laid on the horn after several toot toots. After still no response from her, I reversed over the bell then back to the window. I simply asked for a refund for the difference. The owner, I guess, yells at me "The prices changed. You can keep them or give them back for a refund." ...walked away, no apology, just basically his @$$ to kiss. I kindly gave them back except the Bavarian Cream (mistake). They'd prefer to throw away donut holes I'd started eating from (I guess they threw them away) & lose the sale rather than honoring the prices & updating them. Wished I'd given the Bavarian back too, it had no chocolate on it (should've checked) & the cream was literally pudding with a hint of #10 can. As a consumer, I'm just tired. We're paying more for less, way less. I understand that prices go up but at least give good service. No one escapes my opinion anymore. Spend your money where you're...

I came for the kolaches, hoping my experience last time was a one time thing. The dough itsself is big, so I was hopeful. As soon as I bit into it, I was greeted by dough. Took another bite and realized it is full of air with a little bitty sausage inside. The dough is 3 times larger than the sausage. Heck, there's more sliced cheese than sausage. Disappointed. I also asked for half a dozen donut holes, got home and realised I was given half a dozen glazed donuts. It's just me.. What am I going to do with half a dozen glazed donuts, on top of my chocolate fall sprinkled (stale) donut and two kolaches? The cashier seemed confused and distracted the entire time. Overall, customer service is 3 out of 5. Product is 2 out of 5. I'm now on the hunt for my local mom and pop shop. I won't be...