The engagement with the staff we had from the moment we walked in, to the moment we walked out was terrible! From the hostesses attitude to the waitress that NEVER showed up to our table the whole experience was awful! The moment we walked in the shitty service began. They literally argued with us when we asked for more than one menu ( there were 3 of us) they said they couldn't give us more than one because they had to give them to the larger parties, then after sitting there for well over 25 minutes just waiting to have our drink order taken while watching everyone that came in after us get their orders for food taken was very off putting. When we requested to have a waitress to come take our food order we were met with a glare and that waitress just walked away without any kind of a response or apology for the wait. Eventually our waitress did show up, she glared at us as well as she walked past our table to go to the hostess area, the waitress conversed with her who then pointed at us and said " them". It was at that point we looked at each other and walked out. We went to Rons Roost. A WELL established West Side staple who knows how to do it right and treat their customers. And....the atmosphere at Rons is soo much nicer. Cinful Eats was cold and unwelcoming. This establishment was a one and done for me (and my dinner companions) we will never be back in that place and certainly will not be recommending to anyone. My only recommendation for this place would be to train your staff about good customer service (and get MORE menus, you clearly need them) or you won't be around for very long on the West side. (doesnt matter who owns the establishment!) Good...
Read moreIm going to be honest a fully enjoyable experience for me is a true rarity for me. Working in customer service and service industries my whole life I have expectations. This place was the first place in over five years that went above and beyond my expectations. The food… All of it I tried a bite of everyone’s because I am picky was wonderful! There was flavor, seasoning and nothing was dry! We ordered fish, pork, chicken and burgers along with a few Apps. Everything was good and I wish I could digress to you how much I’m usually unhappy with food but I keep my disappointment at the table. I had to leave a review because not only was the food amazing but the service was wonderful and everyone was so accommodating! Our two outside bartenders were wonderful a younger guy and girl. So friendly and present and then there was family feud trivia. We stayed two hours long than intended. What a wonderful evening we had of cornhole, trivia, food and drinks. Thank you so much for the experience. We...
Read moreNoisy, typical bar food, mixed drinks in plastic cups, waitress said no tables available yet next to her was an open table which we sat at. Ran out of menus, Side salads are a value at $5
Pepsi products - why? 99% of restaurants have Coke products and the iced tea is powdered tea.
Food- Firecracker chicken- served on one of the smallest plates and soupy sauce, the chicken was a piece of breaded chicken
Italian sub - here again the mozzarella cheese was breaded , the red sauce tasted like Chef Bouy R’D …with more onions than ever needed. Biting into it and all you tasted was onions …
I’m not sure what we were expecting but honestly this was one of the worst dinner experiences I’ve ever had. $40.25 later.
I’m sure some folks believe the food is terrific but candidly, I can’t recommend this place where $40 gives you breaded box food like chicken...
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