The Honey Baked Ham Company — Restaurant in Greenville

my experience has been a nightmare. I called on Wednesday April 13 to order a ham for Easter. The employee at Pleasantburg Drive, Greenville SC put me on hold and did not come back after 15 minutes of holding, I hung up and called back. Again I was placed on hold for 10 minutes . The employee said "its crazy in here we have no help, you must order on line." I asked if we could come to their location and pick one up. She told me no. So I put in their location and it directed me to Uber Eats. I placed my order on line, confirmed delivery day as Friday April 15 and Uber advised me the delivery to my home would be 12:00 to 1:00. I entered my credit card info and my order was $112.00. On Thursday April 14th I called the location to confirm they had my order. Employee informed me they were unable to confirm because they did not have any way of accessing Uber software. I asked employee if they had a record of my order. She replied she did not. I was once again advised to order on line. I told that I did that on Wednesday. Today, Friday 15th my Uber delivery driver called me from the store on Pleasantburg drive to say Honeybaked ham did not have an order for me. My husband is currently driving to the store to buy another ham. He will again pay $112 for a second time. I can only hope Uber returns my 1st $112 order to my account. If not I will have paid $224 for a 7 lb ham. Do not use this store location to do any business. They were not helpful, not knowledgeable, completely useless, and did offer any apology or help. Did not seem to care at all. Bad bad...

Had lunch here two days ago. There was only two lady’s working up front. No one else to been seen most of the entire rush. After the major rush was over 4 employees came out of the back I was amazed! Everyone should be helping out when your busy! I had to wait over ten (10) minutes on a sandwich and the bacon was still raw, keep in mind I had already waited a while just to order. I have to give credit to Megan as she was working extremely hard while everyone else was MIA! Her professionallisim was better than the 2 managers I seen show up from the back with the other two employees after rush was almost over. I witnessed the GM and the Assistant manager DON bicker about dates on something. The GM isn’t very friendly with the customers. Video footage would prove this to corporate... It was crazy! The previous time I came here that was 3 days prior I had the choose two lunch special and my lettuce was brown. I think the employees that are working hard like Megan should get a raise and the lazy managers should be out! A manager and the rest of the team should never leave 2 people alone during rush. I’ve been very disappointed lately with the food quality, service, and the amount of time it takes to...

Premium food items. Traditional spiral honey baked sliced hams, smoked and baked turkeys. Also you can go there for lunch with deli style sandwiches with a set up like a delicatessen store.

Extraordinary desserts and table service sit down space to enjoy your special lunch on site. A full service restaurant and specialty product menu. This was my first time inside the store to pick up our 15 pound Thanksgiving Honey Spiral Slice Ham.

I also picked up a Ganache Chocolate Fudge Cake. It was frozen and only needed a 2 hour defrosting and it tasted so good. Needless to say there were no leftovers of the Ham Turkey or Chocolate Cake....

Wednesday, the day before Thanksgiving, (I pre-ordered my ham of course the day before by phone) the line was out the door, and it was like those amusement park lines back and forth until you get to the serving counter.

There were approximately 60-70 people there. I had to wait a short 15 minutes to be served, so it was with good company waiting with others that were there for the same thing. That famous...