Waffle House — Restaurant in Greenville

My friend and I decided to go to Waffle House one morning during a late-morning weekday and chose the restaurant on South Pleasantburg. We walked in and was somewhat greeted by one of the waitresses. We sat down at the bar that faces the kitchen area so I could watch the cook and waitresses work. After we sat down I started timing. I to ask one of the waitresses to wipe down the table space at the empty bar area that we chose to sit down at. We had to wait 8 minutes before our waitress came to clean the bar space off where we were sitting then, 4 minutes later our waitress came back and asked what we wanted to drink. Our waitress brought my friend her drink 11 minutes later but, forgot about mine. I only ordered ice water, no lemon. I tried to get our waitress' attention but, she totally ignored me as she paced back and forth in the kitchen area. After waiting for 7 minutes, our waitress came to our table and told us to give her a few minutes and she would be back to take our food order, she didn't even ask if we were ready to order. 4 minutes later a second waitress came and I asked her for an ice water, no lemon. Guess what I got. A plain water with lemon. The first waitress came to the table 9 minutes later after the second waitress and asked what we wanted and, 20 minutes later, the second waitress brought our partial, half raw food order. I asked if she could have my half raw scrambled eggs replaced with ones that were actually cooked through and told her that I had ordered a waffle that I didn't get. She took my plate and 13 minutes later, she brought the same style of undercooked eggs back to me. Now, my whole plate of food was cold, except for the eggs which were barely warm. The line cook complained about having to recook the scrambled eggs. 6 minutes later, the second waitress brought my waffle to the table...it was barely cooked, barely warm and, still raw around the edges. The first waitress saw this and told me that she would make sure that I got a new, properly cooked waffle. 26 minutes later, when we were getting ready to leave, she brought a half cooked waffle to the table. As we were leaving, the first waitress smarted off about me not leaving a tip for her. 108 minutes in total was spent on just waiting for service and food/drinks to come to us at the bar. This does not count the time that we actually got to spend while eating (I did not get to eat because, they kept bringing my food half raw and cold to the table). I told my friend that this was the worst service I had ever encountered at a Waffle House restaurant and that I never wanted her to take me to that particular restaurant ever again. Now, I usually don't give a bad review but, I have to say...this particular Waffle House needs some real help! The staff that was working that morning was very unorganized and very rude. The some of the tables were left with dirty dishes still on them and others were not wiped down and clean. The kitchen floor area was a hazardous disaster waiting to happen. There was 18 other customers when we walked in. There were 4 waitresses but, only 2 actually were serving the customers. The other two waitresses were laughing and talking to each other. The ONLY line cook (there has always been 2 at every Waffle House that I've been to before) was yelling at the two waitresses who were actually working and, he was complaining about his job there at the restaurant. Some of the customers who were coming in were actually leaving right after they sat down and received no timely service. It was just an all around bad experience that I don't care to...

The food was pretty good and cheap I love this place. There was an issue with the cook tho.. My friend and I sat down and ordered our food and I watched the cook to see how he was making it. Not one time did I see him change his gloves and he was making a load of scrambled eggs and I’m sure he probably didn’t change his gloves after cracking the eggs which will easily spread salmonella but whatever.. While he was waiting on the food to cook his phone started ringing and he literally was carrying on a conversation with someone on the phone WHILE STILL HAVING HIS GLOVES ON. Do you know how dirty your phone is? Just imagine how many times you have dropped your phone on the ground, possibly in the toilet, you set your phone down on unsanitary tables everyday even in your own home. So to pick up your phone and carry on a conversation while on the job is unnecessary anyways, but to use your gloves to pick it up and then continue to use those same gloves to make my food? Oh no thank you. After he was done with the call, he proceeded to take my friend’s waffle off the iron and put in on the plate, then opened a drawer and dug his hands in a whole container of chocolate chips and put it on my friend’s food. That whole container needed to be thrown away but whatever.. However the reason why I’m giving this 4 stars is just because of that disgusting incident but our waitress nicknamed Sunshine was absolutely great. When I brought it to her attention she had no problem redoing the order again and she even cooked it instead herself. And I really appreciate that, some people would’ve gotten an attitude and just make up some excuse to why they can redo it. With that kind of customer service she...

Every single time I go here or call in an order they mess it up, it's a very simple order and I would think well done means the same for all cooks, when I attempted to contact them to discuss my undercooked food I was forwarded off into a recording that they aren't accepting to go orders at this location at the moment, that's great, I don't care, I have my food, I want to talk to someone about the mess up, but no, I get a recording and then it hangs up on me, this is not customer service, this is lazy people, I just left there, there were 2 people in the entire restaurant, why forward off calls, disappointed as this was supposed to be your redeeming time to me as you screwed up my last order too, forgot the mushrooms on my hashbrowns, when I asked they be remade the cook through mushrooms on the grill for 30 seconds then threw them on top of the hashbrowns, not cooked in, this location is a sad sad excuse for a waffle house, this is the very first time I have ever written a review and I am 42 years old, that's how bad this place is, avoid...