I live locally and love Asian cuisine. I have dined at Bamboo Asian Tapas in Glenville, CT and ordered take out. While my food when dining in has been very good my experience with take out has been disappointing.
Food delivered to wrong address. Neighbor had to hope it was us, and delivered to our door.
Ordered Yellow Tail & Scallion roll and almost choked on a BONE. Not cool!
Last experience, 6/24th/2021. Brought a large take out order to family, a special celebration for us. My son started to eat his Steamed Lobster roll and stopped to show us the black hair he found in the roll. I was so embarrassed and needless to say no one enjoyed any of their food after that.
I will attempt to speak with the Restaurant’s management or owner and expect to be credited for this order. This is outrageous and a...
   Read moreRevising my review taking away one star. Just got a delivery and the tuna is not fresh! Yuck! I've been going here for years, through many management changes. When the Manager Ellen has to ask the sushi chef whether or not to charge extra for the slightest change, after also being harrassed over a $3.00 extra charge, they make up for the 'waived' charge by charging me $3.50 for a tiny bowl of sushi rice! They are not smart business people nor do they treat their customers with respect. What they gained on the extra sushi rice charge, they've lost $100's in business! Otherwise, food is ok. Customer service, 3...
   Read moreDid a phone order for 4 people for lunch. Wanted to order the sweetheart special roll for two of the lunches, but they went not available, so I ordered two king Crab with tuna special rolls. We got California rolls instead. Granted, they charged us the correct amount, but after a 2-hour wait the tiny California roll was not enough for lunch. I called and asked if they could deliver 2 of the correct rolls, and we would pay for them, and they told me NO it was my mistake and I should eat what I got, and they hung up on me.
Very poor customer service and the California roll was...
   Read more