I ordered a pizza at 2:27 when it hadn’t arrived after an hour I called and the lovely guy in the other end told me he didn’t know where my order was that the screen was full of orders. I asked to speak to the manager and was told he was making pizza. He then said he could look my order up and stated that it was still 14 minutes away from my house, mind you my delivery time was between 25-35 minutes from the time I ordered. We are well over an hour and I sat on hold for twenty minutes waiting to speak with someone. I asked to talk to a manger again as he stated he couldn’t cancel my order. He yelled back to the manager with me still on the line stating that my order was with Ernesto and I wanted it canceled. He then was able to cancel it all of a sudden. This was the biggest hassle. I am very disappointed with the customer service at...
Read moreI am a teacher and placed my order about a half hour before my lunch period. I am watching on the "tracker" and not seeing any progress. Finally almost an hour later I see the tracker move. Mind you my lunch time is over and my planning period is going to be over soon. I call the store and talk to the manager. He states that "he is short staffed and what is he supposed to do about it?! My order is in the oven." I tell him that I need it cancelled because there is no way I can even get it if it arrives any time soon. He could care less. I will never order from this place again. There was no notification on the site stating orders would take over an hour to even start. In fact, when I placed the order the app stated 20...
Read moreMake sure if you order from the location get your receipt from the delivery driver on feb 21 I placed a order from the app to be delivered to my job I made a note to call when at the front office so I can pick up and that I would be leaving a cash tip I got the pizza everything was good until the following day I got a updated price adding 15$ to the original price because the driver gave his self a tip without my authorization I called the location speaking to a lady who said she would give my number to the manager who would be coming in later that day I still haven’t received any call first time ordering from this location and if this is how business is done here it will...
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