Philly Steak & Wing of Davenport — Restaurant in Haines City

HEALTH HAZARD: Avoid Philly Steak & Wing of Davenport at All Costs

I feel compelled to warn the community about the deplorable conditions and appalling customer service at Philly Steak & Wing of Davenport, located at 39859 US Hwy 27, Davenport, FL 33837.  My recent experience with this establishment was nothing short of a nightmare, and I strongly advise against dining here to protect your health and well-being.

Hazardous Food Quality

I placed an order through Uber Eats for a five-piece chicken wing meal, specifically requesting well-done flats with ranch powder and Carolina Gold sauce on the side. What I received was beyond unacceptable: the chicken wings were discolored, emitting a foul odor, and appeared dangerously undercooked, posing a serious health risk. The ranch dressing was provided in pre-packaged containers instead of the freshly prepared dipping sauce I expected.

Abysmal Customer Service

Determined to address the issue, I visited the restaurant in person, hoping they would rectify their mistake. To my dismay, the staff displayed a complete lack of accountability and concern. The gentleman I spoke with refused to acknowledge the problem or offer any form of compensation, behaving as if my order was irrelevant. Despite informing him that I had been a loyal customer and had previously refrained from leaving negative reviews in hopes they would improve, he remained indifferent. Even after consulting with the cook, they refused to remake the order or provide a refund. Frustrated and appalled, I left the inedible food on the counter, documenting the incident with photos and a video recording, which are attached to this review.

Unsanitary Conditions

The establishment itself is filthy and reeks of grease. Upon leaving, my clothes were saturated with the unpleasant odor, making me feel the need to shower immediately. Such an environment raises serious concerns about the overall hygiene and food safety practices of this restaurant.

Negligence Towards Customers

It is evident that Philly Steak & Wing of Davenport has no regard for its customers’ satisfaction or health. Their unwillingness to correct a simple order of five chicken wings, even when faced with losing a loyal customer, showcases their blatant negligence. This level of apathy towards patrons is unacceptable and should not be tolerated.

Public Health Warning

Given the establishment’s unsanitary conditions, substandard food quality, and atrocious customer service, I strongly urge both locals and tourists to avoid Philly Steak & Wing of Davenport. Consuming food from this restaurant could pose serious health risks to you and your loved ones. There are far better dining options in Davenport that prioritize cleanliness, quality, and customer satisfaction.

Please share this warning with others to prevent anyone else from enduring the dreadful experience I had. Your health and well-being are far too valuable to risk at such a reprehensible...

My husband and I love Philly Cheesesteak and we are always on a mission to find "tha best" cheesesteak. We decided to give this place a try and we were not disappointed - their cheesesteak is very good! The portion is excellent, the toppings are good, the bread is soft and fresh (very good), and the price is pretty good. What makes this place's cheesesteak very good instead of "tha best" is that it lacks flavor - a little SPG on the steak and this could possibly be on of our top 3 sandwiches - and we've tried a lot of cheesesteaks! About our visit - OUR ORDER: we ordered two combos - one full and one half. The combo came with fries and a canned drink. The meals were packaged in Styrofoam containers and the fries for the full sandwich were packaged separately, which was nice! We ate the fries on the way home and they were delicious! They were hot and seasoned with seasoned salt - so good!! THE SERVICE: I placed my order online and scheduled a pick-up time. I arrived at the store at the exact time of my order and there was only one other person in the store, they were waiting for a delivery order. I did have to wait a few minutes for my order to be prepared and the person at the cash register was giving the cook a bit of a hard time because the order was not ready, but I think there was only 1 cook in the kitchen and I understand that, so no big deal. THE RESTAURANT APPEARANCE: I was only in the dining room and it was clean - things were slow, so I guess we picked the right time to go. The menu offered a large variety of food and drinks. I am interested to see if other menu items are as good as the cheesesteak, so we will return. I'm not a Boba tea person, but my daughter is, so I'd like to take her to get her opinion. I'll post another review when we go back. FINAL THOUGHTS: If you're in the area and you like cheesesteak, I recommend trying this place. Do not expect fantastic customer service and speedy service - it's not gonna happen here. Also, consider the time and day that you go - I've seen the lobby packed on a...

We placed a pick up order a few weeks ago. We ordered from there because we were close by & thought it was the same owners as the Lakeland location ~ a place we’ve eaten before & loved! We thought the food would be the same. WE WERE WRONG‼️‼️‼️‼️‼️ They are 2 very separate restaurants owned by 2 different people! We ordered onion rings based on the picture on their website & the fact it said they were hand cut. Well, they weren’t & they looked nothing like the ones on their website. We also ordered 1 pepper cheesesteak & 1 mushroom cheesesteak. Both were ordered with green peppers ~ both were wrong. Both subs had jalapeños peppers instead of green peppers. BIG DIFFERENCE‼️ I called & spoke to the owner, he told me his name was Kyle. When I told him about the onion rings he said they use frozen, in a box, onion rings. I asked him about the pictures & description on his website. He got a little angry & said he’s not an IT guy, he doesn’t know how to change the website and that they don’t use it anymore anyway. I then told him about both cheesesteaks being made incorrectly. He told me to bring the order back & he would refund our $40.00. While that is great, I told him we’re about an hour away (with traffic) & we weren’t going to do that. I’ll be honest & say I wasn’t really looking for a refund but not once did he apologize, NOT ONCE! He kept making excuses & kept getting angrier. I told him the reason people write bad reviews is because of situations like this. He told me to go ahead, that he didn’t care if I wrote a bad review. He then hung up on me. NO, I was not being rude! I’m posting this review so people know there is a difference between the 2 locations, the food is AWFUL & the owner is rude as F$&K! If you like the Davenport place that’s great but if you prefer the Lakeland place please know they’re...