Bubbakoo's Burritos — Restaurant in Hamilton Township

Chipotle has certainly created a shift in the quick-serve restaurant scene. Bubbakoo's is another entrant into this market space with a few minor changes, more of a combination of Chipotle and Moe's. Where Chipotle minimizes it's menu in an effort to streamline the process, Bubbakoo's has a huge selection in terms of the proteins/mains available. Once you choose your entree and protein, you work your way down the serving line, selecting additional toppings as you go. I went in for lunch today, and the place was absolutely jumping around noon. Seemed like a lot of people checking out the new joint, but there were a few return patrons that the servers recognized and acknowledged in line, something I took as a good sign for a place this new. Eavesdropping on the group ordering in front of me, I opted for a chiwawa (according to the menu board, a "lightly fried panko crusted cheezy rice ball covered in nacho cheese and topped your way") with grilled chicken, corn salsa, queso, jalepenos and Sriracha ranch. It was quite good, and incredibly dense. I could barely get through it all, and at $8.50 it seemed like a good value. My wife ended up having a kid's meal beef taco and a side of rice & beans, which ended up being a nice sized serving for lunch. She enjoyed both. So, Bubbakoo's will seem familiar yet slightly different for most diners. I think the fun may be in exploring the huge number of options available. The service was still a bit slapdash, albeit very friendly, and the to-go packaging was not assembled/packed very well, but these are small forgivable sins that can easily be chalked up to a new business still working out the kinks. While this place doesn't seem to be anything particularly special, I do think I'll be back. I hope they have better luck than the two restaurants that have occupied the same...

My weekend experience doesn't even compare to my weekday experience at this restaurant. During the week, the service is attentive, quick and friendly. The food is great and the area that contains the difference hot sauces is always filled. However I went there Sunday and there was one young man behind the service station. I waited while he slowly put on gloves then stood there looking down. He gave no greeting nor did he ask me what would I like. I began my order to him and he gave me way less beans than I ever had. There were no sauce left in ANY of the 4 green hot sauce bottles. I get home and my chicken was so tough I couldn't chew through some of the pieces. I also kept biting into what felt like hard plastic in my mouth. I had to keep spitting food out. The meal was not enjoyable at ALL and was the worse I ever had from this restaurant. I will never go to this restaurant on the weekend ever again, and I'm now skeptical of going back at all, which is a shame because I really enjoyed the food the several previous times...

What a difference a year makes. Ordered catering last year for a small gathering and it was excellent. Placed the same order this year and it was absolutely horrible. Massive decline in quality and quantity. I had to go buy extra food from somewhere else in order to feed everyone. Words cannot describe the customer service failure by the owner. To be fair, the people working the counter were very nice and should not be considered the subject of this criticism.

Admittedly, I got more and more aggravated by the minute and was pushing back against what was being said to me. Nonetheless, the owner was rude, blamed everything and everyone else including the previous owner and continued to bicker with me over and over about justifying things to corporate and weighing food and whatever else he could think of. After five minutes I gave up and left. He thanked me for never coming back.

Taco Rito is just down the road. We will stick with them from now on. Thanks to Moe’s down the road for hooking us up quickly...