Dunkin' — Restaurant in Hamilton Township

Just horrible! Ordered at about 5:50am through the Drive Thru. Alsa, the Dunkin employee, was about to give me my food. I assume she realized she forgot part of my order. She slams down my food on the counter and yells something in another language. She comes back and hands me my food and before she gives back my debit card I politely ask, “Sorry, but can I also add a chocolate milk?”Keep in mind there is one other car in the drive thru. She shoves the debit card out the window and says, “No, I’m busy.” Not realizing she was speaking to me I wait until she comes back after she walks off. I just figured she was getting the chocolate milk. She looks at me and gives me a dirty look and I say again, “Can I please add a chocolate milk?” She says, “No, I told you already I’m busy. I proceed to ask her if that’s how she treats all of her costumers and ask her for her name. She walks off again. Luckily, a manager comes by at this point and he comes to help me. I explain what happened, reaches for the chocolate milk in a little fridge which is arms length to the drive thru register. I had to ask him three times for the employees name before he...

I have been to no less than 150 Dunkin' Donut locations, usually good customer service. But this location is EXCEPTIONAL in terms of not just friendly customer service, but the cleanliness is top notch. The bathroom, the lobby, counter, service station, the seating area, and to every table , chair and every air vent are 100% CLEAN and spotless!

I came here on a Sunday afternoon to do some work, the girl that works the counter happily made a special drink at my request (most other baristas would be confused), but he happily made it for me with a smile.

Then I watch the cleaning crew "Richard" did a detailed cleaning on every air vent by climbing the ladder, and then did a detailed floor cleaning.

Because I usually work on my computer, I normally would wipe the table and chair myself to remove some "year old" sticky dirt, but walked by 5 tables and chairs, the entire dining room is clean on a bright sunny Sunday afternoon.

Very impressive!! If the owner/ operator is reading this, please give the Sunday crew a bonus and special acknowledgement. Thank you very much for the exceptional service and spotless dine...

Avoid this Dunkin. After clearly making an error, they start to argue over why what they did is right, without offering any help/replacement/advice. I order an iced latte with sugar...simple enough, right? Now, I am no novice to DD. Every Dunkin I’ve been to, at any location, has always used the liquifd sugar to sweeten drinks. This Dunkin, however, used actual sugar. It ruined my entire drink. Texture was so awful because, omg, SUGAR DOES NOT MELT IN THE COLD. I called them to complain and ask for clarification, and the gist of the conversation was “Well, you should have said liquid sugar.” THIS IS NOT HOW THIS WORKS.

AND, if they have multiple types of sugars/additions available for drinks, they should be proactive and ask the customer to clarify “liquid or packet.” Totally...