Five Guys — Restaurant in Hampton Township

Never again.

Where to begin.. On lunchbreak, waited from 8:15pm to 8:42 for a burger and small fry. finished burgers were getting stacked in a pile on a spatula on the flattop to keep from overcooking. sandwiches were sitting open & untouched on counter for 20 minutes getting cold, while a room full of patrons that paid for them watched. guys behind counter moved with zero urgency. Hispanic guy with earings couldn't be bothered, bearded guy and him were standing still laughing while others hustled. asked for eta on order, same two guys didn't care. Earing'ed guy gave everyone else extra scoops of fries, but barely filled my small cup and smashed my sandwich. (See pics) another patron was waiting ages while 26 was being called instead of 36. food was cold by time we got it, people had finished their drinks, and order 52 was being called for drinks while sandwich #42 was still unassembled on counter. burger was void of flavor. Mealy in texture as if steamed or boiled instead of properly seared. whole place full of people looking at their food sitting there while guys behind counter dawdle. paid 20 bucks to get infuriated watching this take place and to be made late returning to work.

All of Thorlabs heard about this and were advised...

While I was eating, I noticed a couple of employees joking with each other behind the counter but still moving fast and staying attentive. Their energy was contagious—it made the whole place feel alive. At one point, one of them even came around to check if I needed anything else, which isn’t something you normally expect at a fast food spot.

The best part? As I was finishing up, a small group of kids came in with their dad. The crew immediately greeted them like regulars, even remembering their usual order. Watching that level of personal connection in such a casual spot made me realize why Five Guys has the reputation it does.

I walked out not just full but genuinely uplifted, thinking: sometimes, great food plus good people can turn an ordinary lunch into...

Acknowledging that the location is brand new and there will be hiccups, my experience wasn’t great. We spent $47 on 2 burgers, 2 fries and 2 drinks and got zero extra fries in the bag and minimal toppings on our burgers. One pickle on each burger and barely any condiments. It was very disappointing especially since the hype of 5 guys is the mountain of fries you are supposed to get and these big loaded burgers. I will say that the staff was very nice and it’s clean but I’m not so sure we will return anytime soon given the cost and lack...