Marco's Pizza — Restaurant in Hanover Township

We would give 0 stars if an option. We ordered pizza from here 6/2; showed up and they gave our order to another person who said their first name was the same. At first the associate asked if I could wait 10-15 minutes and they'd remake the order. I made no stink and said I would be back as I left my phone in car. As I was at my car the manager advised that they unfortunately could not remake based on people have picked up previously and then came and said they didn't have and it costs them money. I advised I would be right back in.I went in and manager continued to tell me the person verified everything on the order. I showed confirmation email, they called my phone, even had husband show up and show his ID for them to confirm it was not us that picked up the pizza. The manager onsite continued to argue they confirmed all information with the person that picked up and there was nothing she could do! They would not remake the pizza nor would they reimburse my card. They continued to call the owner while we were there and discuss, when we asked to speak to the owner they said he is off today and we cant bother him on this. Then the associate that handed the pizza ADMITTED he did not confirm the phone number and we were not the people that picked up. They still would not remake or reimburse. It was such horrible customer service. We left our info after arguing about the charges and no pizza for 30 minutes, and the owner was to call us. We have now waited and called them to be told he is off. This is not the way a business should be run. We have given 2 days to correct this with no calls to...

Absolutely love this place. Pizza is amazing and is not expensive (my opinion). The amount of options you have is great and the free crust toppers are an awesome bonus. I order from them probably once a week and am always satisfied. The only negative thing I would say is that a couple of times they have forgotten to make my pizza extra well done when I ask but it's not a big deal. The last thing I want to comment on is their customer service. Every time I've ordered I've been very pleased with their service. Very polite and they don't try to rush you when you order. And they go out of their way to make the customer happy. I ordered a few days ago and asked for the food to be delivered at 8:30. Around 8 o'clock they called and asked if I still wanted the food at that time. This was very helpful because I had actually timed my day wrong and needed the pizza by 8:45 which they had no problem doing. And to top it off, the driver was there at exactly 8:45. As I said in the beginning I absolutely love this place and will continue to be a...

I agree with a handful of the reviews. The service is NOT good, but the food is pretty good. We've been very lenient with them, but they've made a mistake about 7 of the 10 times we've ordered. They always ring the doorbell when my infant is sleeping even though each time I emphasize for them to call. The worst part was when i asked for no cheese on a pizza because of my wife's allergy and they argued with me that i didn't specify Parmesan cheese as well. ( It has cheese as part of its name, so I think that counts as cheese) I stillll ordered there again and they gave me the wrong wings, so the guy strongly insisted that they bring me the correct ones and have me return the wrong ones. He said that he packed it himself, so he wanted me to swap the ones i got. Which is basically telling me he thinks Im wrong or trying to get free food. Well now Im officially done going there and recommending them to others.I definitely don't recommend going to this...