Starbucks — Restaurant in Happy Valley

Let's start off to say that I am definitely not an avid online reviewer, but for this instance I felt it was necessary to share my experience. I frequent my neighborhood Starbuck(s) very often for the fact that I live literally right across the street from the newer location in Happy Valley, OR. I love going there because of the great service that you Normally receive at Starbucks Coffee. This morning I went to grab a couple of drinks/breakfast sandwiches for my boyfriend and I. We visit this location probably 3-4 times a week at the least. It can get pretty busy (usually still goes pretty fast though) with the line at the drive thru. I noticed today that it was not a long line. I ordered and pulled around the corner. I had realized that I forgot to order one of the drinks a triple shot. I politely asked Jessica (Jess) who was working the window on this Wednesday morning, if she could add another shot to one of the drinks. Jess proceeded to respond and this is almost exactly word for word "No, we already made your drink, it is too hard for us to re-do it, we have to keep the line moving." The employee behind her asked her what we needed to do for me willingly, and she said to her "Don't worry about it," telling the employee to move on. I was literally shocked. I had NEVER received this response before at ANY Starbucks. I felt bad for the fact that I had forgot to order the extra shot, but I never hesitated to ask because of the policy "If we don't make your drink how you want it, we'll make it over again for you." They even have this posted on their chalkboard easels inside at some locations. I was willing to pay for the shot and would have been happy for just adding it to the top and I could have stirred it up. I didn't need a whole new drink. I usually hate asking for a new drink, and most of the time avoid it and just drink the one I was given because the other way is wasteful. Starbucks is normally great with this policy and offers exceptional customer service. Unfortunately, not in this case. It was ironic how Jess had told me that she had to keep the drive thru line moving, and then she actually had me waiting there for my breakfast sandwiches. Seemed to me that it would have been pretty easy for her to add another shot to the drink while I was sitting there waiting for the sandwiches. Overall this was the WORST experience I have ever had at a Starbucks. I felt this could have been easily avoided had the employee cared and followed through with Starbucks customer service in mind. Yes, this is just coffee we are talking about, but I was completely thrown off by the service and the "No" response that I was given. I just expect better than that out of Starbucks. I want to not have to worry about, if I order my drink incorrectly, will they give me a hard time about it? I am hoping to avoid Jess in the future, or anyone like her, because frankly she is not a good addition to the brand or reputation of the company. I hope that by posting a review, this specific location can address the problem so that no other customers have to be apart of an uncomfortable experience. I decided to email Starbucks not too long after this incident and changed my review from a 1 STAR to a 3 STAR. Starbucks customer service got right back to me, literally within 24 hours, via email. The service department offered to mail a gift card to make up for it. I appreciated that very much, enough to change my...

I just want to thank the crew at this shop for their kindness. I forgot to check for their names, I came in on 6/27 if that helps.

I had to meet with someone here, and after the meeting I decided to get a drink. I was ordering a grande cold brew, and a sausage sandwich As I'm trying to pull out my debit card to pay, I noticed that I couldn't find it. I started panicking, and frantically looking for it. I was in tears because I've been having a lot going on in my life, and losing my debit card really topped it off for me. Long story short, I got my card issue taken care of. The employees that helped me was a slim male with dirty blondish hair, with a beard and gages, and another lady I think was a brunette with her hair up, gave me my order for free to hope my day was better. They were patient with me as I was trying to find my card. I really appreciated the kindness, and it made my day feel a lot better. So thank you to the employees that helped me, and I shall be coming back to this Starbucks...

Very bad service here. I go to this location as it's on my way home, but now will drive a few miles more to go to a different Starbucks that I know is good. After waiting in the drive thru line for 20 minutes total, they got my order wrong 3 times.

1st time: Ordered a strawberry refresher with no ice and no strawberry inclusions. They gave me a strawberry refresher with lemonade. It looked weird when I picked it up and the girl just giggled and shrugged. I left, realized that it had lemonade, and circled back around to the drive thru. 2nd time: Let them know my order was wrong. The girl at the window asked for my drink back (no location has ever done this before). They gave me a strawberry refresher with no ice but had strawberry inclusions. 3rd time: They dumped the strawberry inclusions out and some of the juice and didn't bother topping up the cup. In the end after all this I came out with a grande strawberry refresher that looked like it was partly gone.

Last time I'll be...