Whiskey Barrel Lounge — Restaurant in Happy Valley

Last night I'd ordered a meal that I had the first time I've visited here roughly two weeks ago. When fries came with frites instead of what I'd received before, I asked if they didn't serve that anymore. The waitress said the frites always came with fries, to which I said no, and described what I had the first time. She refused to believe me and said she'd ask her manager. Then a woman came over and identified herself as the OWNER. She also told me very rudely that they never had served what I described and argued with me that it must have been somewhere else.

Seriously? Why would I make something like this up? I pointed to the table, told her when and where this was, my wife backed me up, and my neighbor that was with us also told her about me recommending this place for it's food and service (not so much the service anymore). The "owner" continued to argue with me, was completely disrespectful, antagonistic, and honestly a complete B.

I have never been treated this way at any business and NEVER will return, nor will my wife and the couple we took there for what was going to be a pleasant evening. I was only trying to find out what the dish was that I had before to order it again, not insinuate/accuse them of something like both of them made it out to be. Restaurants are hard make a profit on, especially when their owner(?) drives them away. Good riddance.

I would doubt these reviews from the disdainful service we received last night as the first night was great. Now I simply don't care. With her attitude, that place can go out of business tomorrow and I'd probably toast...

I’ve been to this whiskey bar more than ten times, and unfortunately, the service has been consistently disappointing. Whether I visit in the afternoon or evening, the experience is the same—slow service when it’s not busy and rushed service when it is. There’s no balance, and worse, it often feels like the staff is irritated by customers being there, as if we’re putting them out.

I come from a family with experience in the hospitality industry, so I understand what good service looks like. I also know that I’m a kind and respectful customer—I don’t come in complaining or causing issues. But despite that, I’ve repeatedly noticed that the staff seems disengaged, impatient, and more focused on getting out the door than on creating a welcoming experience. That kind of energy is noticeable, and it’s not a good look.

This place is close to where I live, so I’ve given it multiple chances, but at this point, I have to ask—what’s the incentive to keep coming back? I can go anywhere, and when I choose to spend my time and money at a place, I want to feel like it’s worth it. If the people working here don’t enjoy what they’re doing, it shows, and it directly impacts the customer experience. Hospitality is about more than just serving food and drinks; it’s about creating an atmosphere that makes people want to return.

I hope management takes this into consideration because this bar has potential. But without a shift in attitude and service, it’s hard to justify choosing it over other places that prioritize the...

I can't believe we haven't gone here earlier than last night. I have been wanting to come here for quite sometime in which we went for my birthday. I wish I had photos to share but the food looked so good we ate it before we could take photos. I had the house salad which is not your normal house salad as their salads are seasonal specials that include the most tasty toppings such as MIXED GREENS, ARUGULA, ROASTED PICKLED BEETS, GOAT CHEESE CRUMBLE, SPICED PECANS, ORANGE, CHAMPAGNE VINAIGRETTE and you can add the following GRILLED CHICKEN BREAST. ROASTED SALMON. GRILLED STEAK

I added mine with the chicken and it was sooooo good.

My husband was not that hungry so he just got an appetizer which he got the bacon wrapped dates. These are a must have. Yum so good!

For birthdays you actually get to choose from anything off their scrumptious dessert menu which is made by a local baker and is also seasonal. I had their crème brulee and it was fabulous .

I also want to rave about the service and the atmosphere. Service was the absolute best service!!!! The atmosphere was so nice, classy, beautiful yet very relaxed and comfortable. I loved the candles and dimmed lights. Perfect for date nights.

This place will definitely become a regular for my husband and I now.

Thank you Whiskey...