Rocky River Coffee Co. — Restaurant in Harrisburg

A Sunday morning stop for a breakfast burrito, iced chai and iced coffee to go. The staff was super-friendly and lightning fast, except for the food. Our drinks were ready and waiting before we even finished paying. The iced chai was good however, it was pre-made so the options to change the milk didn't exist. They use skim milk which was okay but I would have preferred almond milk and I heard someone else ask for oat milk. I suspect if they started allowing the customization then they would definitively sacrifice speed.

My iced coffee was like a ninja was hidden among ice cubes, launching a full on assault in your mouth when taking a drink. This is a powerful drink that had the potency of espresso but the flavor of cold brew coffee. I like it, a lot but it was a very interesting explosion of flavor and intensity. I feel like I won't sleep for four nights.

The downside of RRC is the speed of the food preparation. To their credit, a disclaimer is hung over the pick up section that mentions they are not a fast food restaurant, food is made to order and to be patient. We ordered two breakfast burritos, one with sausage and one with turkey, a customer behind us ordered a breakfast sandwich then a third customer was told the wait would be 30 minutes for food. We waited about 15 minutes for our burritos and there was no one in front of us.

The burritos tasted really good and were nice and fat. I would not order the turkey burrito again; it was cooked fine but I wasn't a fan...

Thought it was rude the barista’s father to come in and harass her for awhile. Before I knew he was her father, it looked like a strange man harassing her the entire time. So, I said something about it. I would rather be wrong and say something than right and not say something. Anyways, he told me he’s her father and he’s allowed to harass her. My response was it’s unprofessional since nobody else knows that he’s her father. Just an upset man bothering her the entire time. He had a group of men with him, as they were leaving he passively and in a snarky way told the guys “she doesn’t know how to make specialty drinks”- as they were walking passed me. So obviously it didn’t seem like he was her father, why would a father act like that in her work of place? “Harass” her in the appropriate environment. On her break, at home, wherever. He had 3 people behind him as he was at the register and she had to tell him there are people behind him that need to order… just a bit unprofessional and irritating that he would be doing this…. Anyways, this is for management to do and say something about it. I feel bad for the girl. She’s...

Went in this morning to try it, and I wish I hadn't. This place is a joke--it's not a New York bagel. It's a cheap shop ran by girls. I ordered a bagel with vegetable cream cheese, not toasted. I got a plain bagel with plain cream cheese--toasted. I came in to get it fixed and they said they didn't have vegetable cream cheese--why wouldn't you tell me that when I ordered??? I asked for a refund and they gave me cash. They couldn't give it on card. When the girls called for someone to help give a refund, she yelled to her and the response was "what?! I'm busy!" Classy. Please do NOT go to this place. If you want a real bagel, go to Mike's Bagels. Way better. Which is where I ended up. Never again.

In response to the owner’s tasteless response: It makes sense why the customer service is lacking here—he clearly has zero inkling of what customer service should be. Instead of taking accountability, he blames the problem on the customer and says there’s no way the business would’ve lasted—news flash: the government had been in business much longer and they’re...