Naples at the Warehouse — Restaurant in Harrison Township

UPDATE! -REPLY to owner's response... We did NOT order anything additional, whatsoever! We ordered and received exactly what was listed on the menu and not a condiment more, we even said no to ketchup; your statement is a complete and total lie! Yes, I asked to sit in the back area where there were PLENTY of open tables, so what? There was NO big party while we were there, lol! You did NOT refund the $0.75, you refunded $0.15, you are lying and I have the receipt to prove it! I checked your website and under the 'Disclaimer' it states in black and white: "We do guarantee that all items and prices that appear on our menus at the restaurant are accurate, though it may occur that some items on the menu may be unavailable on occasion". WOW - you can spin lies out of the absolute truth from someone who calls you out on overcharging. How many times a day do you do this to your customers? .............BEWARE OF THE PRICES!- they are charging whatever they want despite the prices listed on the menu! Two of us were from out of town and decided to stop in for lunch. We both ordered sandwiches listed at $13.25 each. The bill came and we were charged $13.75 for one and $13.50 for the other. When we asked why the bill was different than the menu prices, we were told "everything went up and we would have to buy new menus". What kind of excuse is that for ripping people off. We were told "it says in the menu prices are subject to change". Who reads every single word on a menu front to back, especially the fine print? Does that little statement give this place permission to charge whatever they feel like without disclosing to its customers before placing their order? How do these places keeping getting away with this? Why print prices at all? It was a difference of $0.75, but imagine they do that (or charge even more for other menu items) to just 50 people a day, day after day? The bug climbing up the wall right next to us wasn't particularly pleasant to look at either. Lost our business and hope others...

Meh. Proof that while you can dress up a pig, it’s still a pig. This is a glorified pizza joint that’s dressed up as if it’s a nice restaurant. It’s not. Their sauce is overly spiced and has an odd flavor that overpowers the taste of the tomatoes. Pasta is worse than a box you’d buy at Acme.

Wow. It just keeps getting better. Their customer service sucks too. Rec’d this response from the ownership:

Only pig here is the reviewer. We use nothing but the best quality of product and for some to just apparently come in and try to bash our hard work and passion is disgusting. Believe me you are entitled to your review but to start insulting others and their hard work is not the way to do it. If you had a meal they you where not satisfied with, you could have told the server or contacted us( if you called in the order or truly even ate here) and we could have addressed the situation. Sounds to me you clearly are out to slander or you just like our pricing. Unfortunately prices of everything have increased especially when we use the best of the best of products. PS Amce must have some really good pasta. (This is the same response as the review you left on Yelp) Wow. Just wow.

1. Thanks for calling me a pig while insisting I’m the one who’s insulting people. Maybe you should ad a gaslight special to your daily menu. If you can’t handle an honest review stick to home cooking.

2. I wasn’t satisfied. Neither was my nephew. When two 6’+ men leave their meals mostly untouched then tell the waitress they didn’t enjoy the meal in response to her query, “How were your dinners?”, I’d say we gave you every opportunity to address our dissatisfaction on the spot. Your staff chose not too.

3. I’ve lived in Italy; your pasta sucks. And your sauce is unlike anything I’ve ever tasted. Anywhere.

I had given you 4 stars for service. I took those away on the...

My husband and I have visited this restaurant twice now, and both times we were served by the same server, Maureen. Unfortunately, neither experience was positive. After a less-than-great first visit, we decided to give it another shot—but regrettably, the second time was even worse.

From the start, the customer service was disappointing. It felt as though our server wasn’t nearly as friendly or attentive to us as she was to other tables. We couldn’t help but notice that we were the only people of color in the restaurant, and while I can’t say for certain if that played a role, it was hard not to question the stark difference in how we were treated compared to others.

As for the food—it was honestly terrible. We ordered the bang bang shrimp and the new cheese fries to start. The shrimp tasted frozen and was difficult to eat, while the cheese on the fries had an odd, plastic-like texture that made it unpleasant. For our entrées, we had the spaghetti and meatballs and the chicken parmesan with spaghetti. Unfortunately, both dishes were very underwhelming. The only somewhat decent part of the meal was the plain spaghetti.

On top of that, the service was consistently slow. We waited a long time to be helped, and struggled to get the bartender’s attention for drink refills, even though she seemed to be regularly checking in on other guests. It was frustrating to watch her be polite and attentive to everyone else, while we were seemingly overlooked.

Given that both of our visits were nearly identical in terms of poor service and food quality, we’re honestly confused by all the positive reviews. Sadly, this was an extremely disappointing experience overall, and we won’t...