Dunkin' — Restaurant in Harrisonburg

My fiancé consistently stops by this Dunkin' before class in the mornings. He has consistently had Terrible experiences. I work at a Dunkin' myself, so I speak from experience that the way this Dunkin' treats its guests is absolutely unacceptable. His order is regularly messed up in potentially dangerous ways (using the wrong milk in his latte, thank God he's not allergic, but he still is unable to actually drink what they give him without becoming sick, so it's a complete waste of money), and the ways the employees treat him are absolutely inexcusable. There is a timer on the drive-thru, employees have five seconds to answer the headset when a car pulls up before it counts against their times on their weekly reports, they can either begin to take the order when they answer or they can politely put the car on hold and let them know they'll be with them shortly. This is standard procedure and, quite frankly, the only polite way to handle this. Instead, my fiancé was left in complete silence. He then prompted the box, very politely asking if anyone was there, and was then helped. Someone else then interrupted the first employee on the headset and very rudely told him to never ask for assistance again, because they have other customers and they'll get to him when they get to him. I am Appalled with this behavior. If anyone from my store had responded to a customer in this way they would be kissing their job goodbye. I don't know what management is doing at this store for their service to so consistently be this aggressive and inattentive, but I will be contacting corporate later today to see if anything can be done about it. This store is an embarrassment to Dunkin' as a brand and my fiancé will not be returning. I advise anyone else looking for a friendly atmosphere or decent order fulfillment to look for other Dunkin' restaurants along your route. You will not...

For me to even take time to leave a review it’s bad! Worst Dunkin I’ve ever been to. One bathroom out of order and the other one no toilet paper and dispenser on the floor. Service - female on register hard of hearing maybe from headset and typing in wrong orders. We asked for munchkins and was told we had to order 5. At the pick up area was given 5 full size donuts (never even got a receipt so not even sure what we were charged for. One of the drinks was made incorrectly and had hair in it and they got annoyed when we asked for a new one. One sandwich was falling apart and made upside down. Bagels we didn’t notice until getting to the car that they were both missing the cream cheese. Went back inside and had to wait a long time to get someone’s attention meanwhile there was a male standing towards back doing nothing. The drive-thru blondish very friendly came over and I let her know the problem. She took the bagels and let the guy know they were supposed to have cream cheese. He responded “I didn’t make those!” She then had to say “well can you put cream cheese on them?” I watched him put on gloves but then before touching the food used his gloved hands to roll up his shirt sleeves and pull up his dirty jeans. Luckily we are just passing through on vacation and this is not my daily...

We stopped for coffee. We ordered 2 medium coffees. The server put in for smalls and they made us smalls. I said we had ordered mediums and the coffee person went to correct it. The server said the price was higher and I said ok. The price of a small is $2.59 and a medium is $3.58. She put it in the calculator and came up with $2.98 as the difference. So she said I should just pay for another small coffee. I said no, that's wrong. The difference is $1.98 plus tax. She puts it in the calculator again incorrectly and shows me a total of $2.98. I tell her this is wrong and suggest she refund my purchase and rering it correctly. She says she has to go get a manager. The manager comes over and tries to give me my change again. I told her I already received my change. She asked what the problem was. I told her and then she told me her employee was in the back upset because I was rude to her. I said I wasn't rude to her. I told her she was wrong. It's not my fault she can't do math even with a calculator. The manager sent me on my way...