Starbucks — Restaurant in Harrisonville

The staff was friendly and appeared to know how to make the products as expected. I would say they may be too locked into process and overlook little ways to up customer service. Case in point, I I’m the only customer in the location picking up my mobile order. They know what my order is cause they asked after I stood at the mobile counter what I was waiting for. Figured out that the cup for my cold brew was placed by the dispenser and forgotten. Interestingly, they made the drink from about mid counter and rather than hand the drink to me over the counter at that time they proceeded down the counter to the mobile order pick up area, called it my name and proceed to place the drink in its designated location rather than hand it off to me directly across the counter. I will use this opportunity to again state I was the only customer in the location. A fact that I visually confirmed after witnessing this process first hand thinking maybe another customer had entered the location and this could be their drink… no one had and the conversation with me less than three minutes before that this was my drink. As a person who trains religiously in process I commend the efforts on getting the associate to recognize its importance. As someone who also has spent decades training on customer service, use this opportunity to also train on reading the room and taking advantage of the fact that the associate has already identified that the drink belongs to the only customer in the location. They have the customer’s name, and can now personalize the delivery experience by acknowledging the customer by name, handing the drink over where they’re at which at the time was near the food and use that opportunity to upsell a food item. “Hey have you tried the chocolate croissant yet? It’s one of my favorites. Particularly when I’m drinking my cold brew”

Again, functionally the staff did everything as trained and I was pleased with my service. Even the slight forgetfulness on my cup leading to a bit of a delay in getting my drink, they were apologetic and quick to resolve. Just acknowledging getting too locked into process can lessen the opportunity to enhance the customer experience and miss out on the...

Coming in from out of town, this newly placed Starbucks is a wonderful addition. As my wife and I visit family a short distance away, we no longer have to drive 45 minutes to the closest best option for a solid predictable and reliable coffee or espresso. Having a place to work with many outlets and even USB ports is incredible and something you don’t always see even in larger cities.

The staff was kind, friendly and brought about conversation. They even brought me my breakfast sandwich at my table. Something not commonly seen in other locations.

Thankful for this experience to get some work done and a little extra pep in my step...

I frequent Starbucks probably more than I should. The team is amazing. Charlize is by far one of the best humans I have ever met! She has become part of my village and I adore her! My frenchie, Truffles is her #2 fan, behind me! When we pull into the parking lot she loses her mind waiting for her friend and her pup cup! In a world where so many people only write complaints, I want to be sure that our sweet Charlize is commended for being so great! Thank you to the one who hired this gem, and...