Bow Thai Cuisine — Restaurant in Hartsville

I was in town over the weekend with my dad and step mom. I called in an order at 6:37pm, and they said it would take about 25 minutes. I waited to go in, so I could give them a little extra time to prepare the meal. We had pretty standard menu items (pad thai, fried rice, spring rolls, you get it..) on the order, and when I got there, there was a friendly young guy who assured me there was no problem and that I may have my order in 10 minutes. Needless to say, I didn't get out of the restaurant until 7:50pm--which means I spent 45-50 minutes waiting, with no updates, no apologies, and no incentives to get me to come back. I got a response "well, we had 9 call ins, and yours must have been the last..." Is that your way of apologizing??? I stormed out with the meal and rushed home.. The food was thankfully as ordered, and delicious, which is the only reason I gave 2 stars. Otherwise, this place does NOT know how to run a restaurant or expedite in a kitchen. Severely disappointed that I didn't get an offer for a free beer or anything...

Before ordering, my wife and I noticed the Chinese motiff, along with some Thai motiff. We were not sure if this establishment is owned by Chinese, so we asked waitress if the cooks were thai and we were informed that they are indeed Thai. We have eaten Thai all over the world, it is one of our favorite meals. I have had Chinese cooks cook Thai before and the results have not been good. This was the case with this restaurant. They used powder mix for there Tom Yum soup, which was fine, but it did not have cilantro or lime and no cilantro in the kitchen! What? We ordered the massaman because we thought they would not be able to ruin that. It came with some sort of peanut powder that gave it a mediciny (not a word I know) aftertaste. Ten minutes later I am still trying to get rid of the aftertaste! We are not sure what the other items on the menu taste like. But we will not be coming back here. My wife and I are here on business. For those who have gone to mediocre Thai places, this is way,...

The food was great, flavorful and well prepared; curry was perfect -not that spicy-, the colored boba drinks and of course the appetizers were all fresh. The atmosphere is very calm. This was not the first time there, however, the waitress after charging our card informed us that she had charged the 15% gratuity without even asking us.. And I felt that the service would have deserved less, I paid $20.oo in tip without having the opportunity to choose that and I did not like it. A bad detail for us after eating there a couple of times.

Edited the review after receiving feedback from the owner of the restaurant: We were a party of 3 persons only: my husband, my daughter and myself. We were celebrating my daughter birthday...And we were the only ones at the restaurant that Saturday...There is no way to be charged automatically 20% for the three of us..It was a dishonest...