Mi Familia Mexican Restaurant — Restaurant in Haskell

The Worst Customer Service & Dining Experience Ever

We had heard from others that this restaurant wasn’t very good, but we decided to give it a fair chance and hoped for a better experience. Unfortunately, it turned out to be the worst dining experience we’ve ever had.

We ordered 2 menudos, 1 carne guisada burrito, and ranch-style eggs along with drinks. At first, everything looked fine and our waitress was kind, though clearly very busy. After a few bites, the issues started—my menudo had absolutely no flavor and the meat was undercooked. The carne guisada burrito was mushy, overly salty, and honestly made us feel sick.

When our waitress finally had a chance to check in, I politely explained the issues. She let us know the manager would handle it. We waited over 30 minutes—no one came. Finally, we asked for the check, and were told it was already waiting at the front. To our shock, we were charged over $50 despite the food being inedible and no resolution offered.

The biggest disappointment came at checkout. The “manager” turned out to be the cashier, and when we explained the situation, her response was: “It’s not my job to listen to your complaints.” She then raised her voice at my husband in the most unprofessional way, and when I stepped in calmly to deescalate, she was equally rude and dismissive to me.

As someone who grew up in a Hispanic household and has traveled widely, I can honestly say this was the worst Mexican food I’ve ever had, made worse by the absolute lack of professionalism or care from management. A manager should address concerns, not yell at paying customers.

This establishment showed us nothing but disrespect. We will never return, and I strongly recommend others save themselves the...

My family and I drove from Stamford to Haskell to eat here Friday evening. The waitress rolled her eyes as soon as we walked in. Didnt greet us. Rudely asked how many. We get sat down and get our drinks. Looking over the menu I see there isn't a kid's menu. I ask if there's one somewhere else. The waitress says no but I'll give you a discount. The food was amazing. While we were waiting on our food which took roughly 30 minutes to come out which wasn't bad considering they got 3 more families in. Again the food was amazing. We never were offered a refill on our drinks, chips or salsa. Never checked on to see how the food was. When going to check out our tab was over $70. We were charged $10 for a small serving of rice, beans and one taco. $10 for one cheese enchilada and a small servimg of rice and beans. $10 for 2 small chicken and cheese quesadillas and 8 fries (our 5 year old counted her fries). Based on the serving sizes the plates should have been no more than $6 a plate. We will be back but only if the waitress working is not the same as the one working last Friday...

Absolute horrible service and food paid over $8 for the smallest burrito I've ever seen that wasn't even made properly I ordered a breakfast burrito with bacon beans potatoes cheese and pico de gallo I received a bean potato and cheese burrito when I called to try to make it right the woman said I didn't order egg and they probably forgot the pico never mentioning the bacon so I said well doesn't egg come in all breakfast burritos she proceeded to be rude with me so I said forget it ended the call tossed the burrito and with service like that don't even want my money I wouldn't send my worst enemy to the sack of garbage place wish there was a...