McDonald's — Restaurant in Hawaii

Even for a fast food restaurant such as MCDs you shouldn't have to wait 10 minutes for a single order of "1" cup of roasted coffee?! I can understand if I was waiting because they simply ran out and therefore brewed another fresh batch. If that was the case It would have been well worth the wait. Sadfully, it wasn't like that. When you have employees make eye contact, scan you and then proceed to walk past you without saying a word, it sends a bad message that; Your invisible and therefore not important. The sad part was I was made to wait that long for a cup of coffee that was already brewed? All they had to do was pour it into a cup with a little cream and sugar, lid...pau! The customer who ordered 5 mins after me, just a small fries and a burger, she got her order before my coffee was even started...why? What I'm trying to say is, The basic standards of Customer Service, "Sorry for the wait. Someone will be right with you" OR just asking "Did someone take your order yet?" Or simply "Can I help you?" Does not apply to today's common sense of what Customer Service is all about. I say this because I speak from experience. I spent 10+ years working in the fast food industry for a popular chain that was 2-3 times busier where we would run out of ice and would have to refill the fountain machine 2- 3 times a night. The lines for the DT would wrap around the building and the line in the DR was just as bad, if not worse...It was Chaotic!! On most nights when there was a concert or a game we'd have a pep talk and brace the crew for the carnage that was about to unfold. The dinning room would be packed and the flood of teens, standing shoulder-to-shoulder would resemble a mosh pit of hungry, hangry wolves! For HOuRS, there'd be no end! There was no screen, telling you your order was ready 🙄😒. It was all vocal! Being the cashier and the one with the loudest voice, I'd bring the room to a hault yelling out orders that were ready for pickup. It was very stressful & demanding at times but a whole lot of fun! I get the times have changed since then. But regardless the way we were taught (Its Yes, NOT Yeah!...Please & Thank You's. Communication was essential! If you didn't respond in a respectful manner, prepare to put on the spot until you did! Acknowledging the customers presence was considered basic etiquette). As a Cashier, we were the first point of contact for the customers so it was twice as critical that we greeted them in a timely manner & provide customer service with a smile. Didn't matter if it was to place an order or tend to a complaint. You did it all. It all starts with the order taker! These standards were DRILLED into us by the Original head of Management &...my Mom, a woman who started off as a simple crew member and worked her way up and rose to the rank of Shift Manager. She spent 33 years with this company. She loved what she did and took care of her crew. She was also the last, remaining "Original" Crew member from when the doors were first opened in 1989! But of course this was when I was working for the company, before the recession in the early 2000's😏. The story is old but hey, there really is no comparison compared to today's form of "Standards" that are taught...if there are any, that is 🤭?

But I will say this: The Aunty that followed up on my order at the counter, even though she didn't take my order, the one that "talked" to me like a human being and pushed out the order for a "Single" cup of Joe....BiG MAHALOS Aunty😁🤙!!! She reminded me of my days as a cashier! The feeling was nostalgic and because of her Upbeat attitude & CS with a smile I started my shift on a good note....so MaHaLos Aunty for taking the time to engage with me! She is the True epitome of what Great CS is all about 😘👍! The young one's could take a lesson or two...

Food came in a timely manner and person in front was super nice. The only annoying part of it was there was a manager by the name of BELLE who embarrassingly was talking so loud about other managers(probably in another location, she's usually in Kihei), talking about no ones like her, and this certain manager doesn't know what their doing, just going on and on about stuff, and talking to her workers with no respect and absurdly LOUD for everyone in the dining area to hear. To me, your a manager, why talk about the next one with other workers and speak LOUD for anyone to hear your conversation, it's embarrassing & rude. This isn't the 1st time she's talked like this, in the kihei location she spoke rudely to a customer and made sure she had no remorse either. She needs to learn some etiquette when it comes to a place of business and even more so, how to ACT as a manager rather then degrading other managers and talking smack about your...

Once a shining star of McDonald's franchises on the island of Maui. Now post Covid-19, a lot sparkle has left this establishment. There used to be 2 drive-thru lines, only one is being used. Sometimes there's no one to your order. Customers have to use the kiosks to order their food but some older customers are not tech savvy. A good example of this is what i witnessed at my last visit, an older woman waited nearly 10 minutes to have some take her order. She asked where are the cashiers. I just shrugged my shoulders. I ordered my food via the mobile app & still had to wait for my order. For a company that cooks the food beforehand, that seems too long. If the food was made to order like other fast food establishments, a wait is...