B&R Burgers — Restaurant in Hawthorne

I’ve been hesitating on writing a review because I thought maybe they’re just having a bad day but nope this is just clearly who they are. Being a black woman I enjoy supporting black owned businesses as well. This place is new to me because one I’m not from LA and two because I apparently wasn’t aware of the place. So I went and tried it fell in love so much I eat there at least three times a week. I’m debating on continuing to spend my money there because the person who takes the phone orders and rings you up when you arrive to pick up is incredibly rude. I believe her name is Mia or mya. She’s working right now as I type but when I called to place a phone order 20 min ago my call just kept ending, so I called back a few more times and once she answered I said are you all closed I keep getting hung up on. she responds no we aren’t closed but we have so many orders right now we aren’t taking any phone orders right now, so I said so you just hang up on the customer back to back without explaining that?? So I hung up on her. I’m tired of her rude ass and I love the food but if it wasn’t for the damn burger being so addicting I would’ve BEEN stopped coming here. It’s sad because I really like the food but dread seeing her or hearing her voice on the other end vs the other girl whom is rather nice and polite EVERY time i come in or call. She has short hair and brown eyes lighter tone don’t know her name but she’s awesome. You would think the other girl hated working there or something she always has an attitude always. Hope she lightens up some cause I be so discouraged when I wanna place an order but I just think of the food and I always end up going. Love the food and the other workers there but homegirl who always there, she’s just really edgy and mean🥺 first time she slammed by bag of food on the counter when I came to pick up at 8:01 literally behind a another man getting his food, so it wasn’t like I was the only one she was waiting for to pick up their food. Smh I really wanted a burger today ol well. Hope this review helps, people it’s not the food the food is slamming it’s more so the...

I placed an online order. When I arrived there was a young lady with a short haircut at the counter (photo added with review). I didn’t get greeted, she just stared at me like something was on my face. I said “hello I placed an online order” she then asks for my ID & card used to purchase. I said I have a picture, and she just continued to stare at me. So I just showed her my ID on my phone and tried to hand her my card . She just walks away while my hand is out. Then she says I just need your last four digits of your card. I then gave her my last 4 card number. She just walks away to the back and doesn’t come back for maybe 4-5 minutes. She never said my order wasn’t ready and to wait or anything. She just walked off. I waited 50 minutes for a 2 burgers and one fry . Just for my burger to be burnt and cripsy(photo included) . Her customer service skills are HORRIBLE. And I will NOT be back unless you guys get better employees. She is NOT a good look. Fabulous Burgers across the street will always...

This was my first visit, and I ordered the King burger, which I found to be quite satisfactory. The meat-to-bread ratio was excellent, given the burger's size. They also offer a double King, which I could manage, though it might be excessive for my typical appetite. The burger includes ample toppings of mayonnaise and mustard; however, cheese must be specified as it is not included by default. I also ordered the fries, which were generally good, although the high volume of customers resulted in slightly cool fries upon delivery. While I imagine they are exceptional when served fresh, the cooler temperature diminished their appeal. It is worth noting that they are made with fresh-cut potatoes. Finally, the strawberry lemonade was enjoyable but excessively sweet—what one might term "diabetic sweet," implying a potential for overconsumption. In summary, the meal was positive, and I...