McDonald's — Restaurant in Hays

This place deserves a -10. Was in drive thru over 20 minutes. 3 cars were ahead of me and the wait really didnt bother me. I ordered 3 cheese burgers and a large fry. Got my order and checked it before i left because 9 times out of 10 orders are wrong at most mcdonalds. The large fry was 1/4 full of fries. I knocked on the window and they just looked at me. They finally came and opened the window after a couple of minutes. I showed them the fry and she said she would get me more fries. 30 seconds later a different girl opened the window and shoved a small fry at my face then shut the window. She was holding the fries from the top with her hand in a fist position. The fries were smooshed against the palm of her hand and her finger and long nail was in the bag of fries. I get out of drive thru and called the manager and told her i wanted a refund on all the food. I go in and they only want to give me a refund on the fries. I told them no one is going to eat anything i had just purchased because if they are willing to do that in front of customers theres no telling what they do when no one is looking. They wanted all the food back so i gave it all to them. No apology or anything. They were telling me not to be so loud, i am completely deaf in one ear and half deaf in the other so my voice is naturally loud. But i did make sure i got louder after the request. I dont eat mcdonalds. The food was not for me so i could care less if they banned me from the place. But they didnt. I would not recommend...

I placed an online order today, and I was about 10 minutes early. I understand mornings are pretty busy, but I figured 10 minutes should be plenty of time. Well, I got there, put in my spot number, and proceeded to wait another 10 minutes. I had work, so I needed to get going, but I waited. As I waited, I counted four cars in the drive-through, five if you count the one leaving as I parked. Anyways, those cars got their food faster than me, which did stink, but oh well. So, the worker gets to my car; I greet her with a friendly smile and a "Good morning, how are you?" She hands me my food; I set it down, and when I turn back to say thank you, she turned and walked off. She didn't even say "You're welcome"—not a single acknowledgment. It felt like a slap in the face. That was just the first part. When I got my food, the hash brown was mildly cold, and my steak, egg, and cheese tasted old and was stringy. Now, I've ordered this combo before, and it's never been like this. The only item I got that was hot was the coffee. So, overall, the experience was horrible. Normally, I would have gone back for my money or different food, but I was in a rush. McDonald's, please do better. You guys weren't that busy this morning, and your employees need...

I have not been happy with the South Vine Street location here in Hays. The last three times I've been there has not been a good experience. I ordered one of their deals on the phone app. I ordered using my points that I had accumulated. However when I arrived at the drive up I gave him my code and they had my total on the board. And it should have been a lot lower in price and I said something to the gentleman. He said they would take care of it at the drive-up window. When I got to the drive up window she gave me my total and I said I'm using my points. She then proceeded to let me know that the app was not working and therefore I had to pay full price.

I won't tell you about my second visit there it's too long. However this third time I went I had ordered a coffee with a breakfast sandwich using their app again. When I got to work I enjoyed my sandwich. I was enjoying my coffee until I took the last gulp and ended up with a mouthful of coffee grounds. And if anyone has ever experienced that before it's not fun to have all those little beads inside your mouth. I was not happy. I've contacted McDonald's on the app twice now concerning my orders and have...