Angler's Bar and Grill — Restaurant in Hayward

Checked in with hostess about 12:25 and she said they didn’t allow dogs. They had signs posted but said they did allow service dogs. I told him Milo is a service dog but he was in the back pack. She said ok. This was a young girl with long blonde hair. She gave us a buzzer and we sat outside to wait. I saw where she wrote our name on the sheet of paper and we were about 1/3 down the sheet of paper. While sitting outside another lady came out and told us it didn’t make any difference if he had a vest or not, since he was in a backpack he wasn’t allowed in the restaurant. This lady was older than the hostess with darker hair with blonde and multi colored, maybe a green tint. We asked to talk to the manager. The manager came out and said that we shouldn’t give her waitresses a hard time because they were just doing their job. We weren’t sure what she meant by that because we were just explaining that Milo wasn’t and ordinary dog and that he was a service dog. She repeated this several times but not sure why. So we sat outside on a bench. There were 2 areas to sit on each side of the entrance. There was group of 6 of us plus Milo. I noticed that the group on the other side had been seated and now some people that had arrived after us were being seated. I went up to ask the hostess how much longer it would be? She asked what our number (pager) was and I said 8. At that point I noticed that the hostess had to flip back to a previous page to see our name/number. The next page was at the bottom for names so more than a full page of names had passed. The hostess then said that our table would be ready as soon a it was cleaned and pointed to the one in the corner. We were the next ones up. 5 minutes passed and the table was cleaned off and another group of six was seated there. Then a second group of six were seated in a table next to it. I went up and asked the hostess again what was going on and she said that the waitress in the we were sitting in was busy and had to get caught up. I told her I thought they were holding a back because of our service dog and she didn’t say anything. I walked away sat down on the bench to wait and the buzzer went off. We had to wait way behind others that arrived after us and got seated before us. We then watched and it looked like the waitress we were supposed to have was the initial waitress that said we couldn’t come in at all with Milo and therefore we were sat in a different section. Our waitress was great but this is very disturbing ti be treated this way and will be following up by filing and...

From the start of the visit it was not pleasant. We came in and it was mid dinner on a friday so we expected to have to wait, we asked the host how long the wait would be for our group and she responded ‘I don’t know’ in a snarky response, friday night business, we get it. so we decided to get drinks at the bar and wait outside for our table. While getting drinks, unfortunately 3 out of the 4 of us paid with card, by the time the 4th person got their drink and paid, the bartender said ‘do none of you have cash’ again in a snarky response, never have i ever ordered a drink and been responded to like that by a bartender. Once we finally got our table and ordered, the food took quite a bit to get to us. again, friday night dinner, we understand. It took 27 minutes for appetizers to get to the table, and 42 minute for our entrees. Within those 42 minutes our waitress did not stop back at the table ONCE. After getting our food, someone had asked for a refill of water and the waitress didn’t hear her, so she said “Hey!” after that our waitress had an attitude with us for the rest of the visit. How do you not expect people to run out of refills after 42 minutes of no waitress in site? Then to get an attitude after we have to ask? We were ordering drinks at the bar, instead of through our waitress. A couple people at our table received cold food. Someone had paid cash, and the waitress didn’t bring change and kept it as a tip without asking the person paying. Working in the service industry and being a manager of a restaurant, I don’t know how management is okay with this. Having food come out in over 40 minutes and your waitresses don’t stop at tables to ask if anyone needs anything, or to apologize for the wait of the of the food. And there being no manager in site checking on guests or tables is unacceptable. I would have server write ups if anyone in my restaurant gave the service we...

Five of us stopped at Angler's Bar and Grill on Monday August 9 about 7:00 pm. Four ordered hamburgers. The waitress indicated they would be well done and asked if that was OK. One of our party specficially stated they wanted theirs medium RARE. The waitress said no problem. When the burgers came out one was marked with tooth pick to indicated the medium RARE. It was however, definitely a medium WELL burger. The waitress was called back and told this wasn't close to medium RARE. She said no problem we'll redo it. When it came out the second time the waitress said to try this one to be sure it was medium RARE. After trying this one the waitress looked at it and said - it isn't any different then the first one is it? We all agreed. At that point she was told that another try wasn't necessary since the rest of us were essentailly done eating. She said that she would take it off the bill and took it away. About two minutes later another woman came to our table with the burger basket, placed it on the table and said - there's pink in this burger like you ordered, somehow implying that it was medium RARE. She was told that it wasn't going to be eaten and that she could take it away, however she left it there and rudely walked away. When the bills finally came we were billed for the burger that wasn't prepared correctly twice. When we paid for all the burgers - we didn't want the original waitress to pay for the cooks ineptness - I asked who the person was that brought back out the second burger. I was told it was the bartender/manager on duty. I told the cashier that customer service training was really needed for that person. The original waitress on the other hand was very profesional. Finally, the other three burgers were over done and almost tasteless and the flies at the outdoor seating were bad. Overall an ordinary dining experience made bad by a very rude...