Cold Stone Creamery — Restaurant in Hayward

I would give (- star) if there was a choice. Ordered icecream cupcakes from this store for my daughter’s birthday. 2 dashers already attempted pick up, 2nd dasher said he was told 15 more mins.I called the store to check because it was almost an hour since I placed the order and they are close to closing time, then they told me “sorry but we do not have the ice cream cupcakes so we can not fulfill my order”. She won’t even cancel the order so I can get my refund. She said I will have to cancel for they have no means to cancel after the confirmed. What a joke! If I did not call, my dasher will be waiting there forever. I was even the the to call my dasher to let him know that they do not have my order available. Thanks to the dasher customer service and was able to cancel on their end so I do...

Pay attention when paying for items you select I order 2 same items love it unfortunately I assumed I was getting such but didn't get such when getting home to give to family I notice the error made and also make sure they give you a receipt before leaving cause they didn't offer it when paying since they act like you never made a purchase when coming back or calling sameday with issue at hand. They charged for 2 love it when they actually gave 1 love it and 1 like it which is a different price difference may not be alot but it's the concept of integrity of business and I understand they all were kids but that is not an excuse. They were nice but need to pay attention to what they're...

Love the peanut butter cup Perfection but instead of using chocolate ice cream I use squeaked cream or like vanilla and I have them add a scoop of pecans. So good. Service was good they had a few girls working on this particular night. I felt a little sorry and awkward for them because while we were sitting there eating or ice cream some guy with schizophrenia came in ranting and raving about religious things and death are killing it was hard to understand everything he was saying. And he most likely was harmless but for young girls could be a pretty scary thing. But I thought they handled themselves very well and didn't escalate the situation into a...