Ike's Love & Sandwiches — Restaurant in Hayward

No mayo, mayo substitute (dirty sauce) has undisclosed ingredients. Does have chili. Charged me for "Italian dressing" (oil and vinegar ( traditional on a sub so why the up-charge?)). Most stuff has some sort of chili in it so little flavor. Unlikely to return...

Thanks for replying. I contacted you with more detail on your site. Here's what I said:

You responded to my google review and asked me to contact you to "discuss how we can improve" so here it is.

You could not up charge me a dollar to get what is a standard part of a sandwich. Especially when you do not offer the condiments I would like. You could provide a reasonable amount of meat on what was a basic turkey sub with avocado and bacon. My sandwich had no bacon at all, perhaps a ounce and a half of turkey, way too much lettuce, hardly any tomato, and couple of thin strips of onion. Although the quality of the french roll was just right, it became a shredded lettuce sandwich with hints of other flavors. Not worth the $15 I paid for it. If I had had more time on my short lunch break I would have brought this to the attention of the manager at the store, but as I was eating in my car on the way back to work all I could do was a quick google review.

Glad you got someone looking at them, but as you don't have a menu one can read efficiently (designed more for a sit-down restaurant rather than a counter based sandwich shop) I couldn't find anything that was appealing to my tastes and you seem to have a divergent idea of what makes a good sandwich and no space for a person who prefers flavor over fire. It seemed, as I stood there trying not to obstruct the short line I was in, that there was nothing on your menu that did not have your "dirty sauce" on it, and no way to know what was in that condiment. When I asked, the kid at the counter told me it was mayonnaise with spices. I asked what spices and he said that policy prohibited him from saying. I asked if it had chili in it I was told it had "a little." A subjective statement that, in that past at other restaurants, has made food inedible for those of us who prefer flavor to having our mouths set on fire. Putting capsaicin in any product without indicating it assumes an acquired taste has been acquired by everyone and so narrows your potential market. Some people never learn to substitute the burning pain of chilies for the flavor of actual spices.

So, to respond to your wanting to know my experience and that "We want every guest to feel loved, respected, and appreciated and we want your visit to be satisfying."

Don't rush my decision, provide a menu that is easily read and deciphered in a line at a lunch rush, balance the amount of ingredients so it not 30% bread, 50% iceberg lettuce, and little else. Make some standard condiments available (and without an up charge (e.g. oil and vinegar, mayonnaise)). Then you might have a place...

I enjoyed the sandwich. Only thing is that the sandwich I ordered (the #1), if I recall correctly, was listed as $9 on the menu (printed on the wall) but than I was charged $11.75 plus tax. I asked the employee handling my transaction, and he simply stated that "the prices on the wall are different than what they are in the computer." Ok. When I got home I found a piece of candy in the bag with the sandwich, so not sure if they always include that but I don't eat that sort of thing. I appreciate the charm of this place but I do wish that there wasn't a 25% increase in price from what is printed on the menu and what I am...

i love ikes sandwiches , but this particular location really needs to work on their organization & staffing. i been to this location a few times and every time the staff seems slammed with orders, which leads to frustrated customers and confusion. during my last visit i ordered my sandwich at 12:04pm, and was told it would be ready in 10 minutes. it took 25 mins for my sandwich to be made, but when they called it out they didnt use my name from the order so i had no idea. it took me another few minutes to flag down a staff member who then verified the sandwich sitting there was mine. i ended up leaving the store...