Tacos El Gordo — Restaurant in Hayward

Been coming lately but the service is getting worse and worse , placed order on the phone girl told me to be there in 15 minutes .. 40 minutes later I’m still sitting here . If she told me before I would have went somewhere else .. .last time coming here this is completely uncalled for and an absolute waste of time . I used to be a regular here but I can’t take this anymore. Quick update also ! I ordered 2 grilled and 2 shredded with no sour cream due to allergies and all of them have sour cream and all 4 are grilled after they were done they told me they were out of shredded ! It gets worse and worse and worse . When I took the food back and told the girl I asked for no sour cream it was on my receipt she just looked at me and said “yeah I think” I left my food there didn’t get a refund and just left ....

I've had food here a few times. Not overall impressed, not the worst food and not the best. 1 star here for service. I called in to place a pick up order and they want payment over the phone? No thanks, not giving you my CC details over the phone, your a taqueria, not an auto repair shop, not a shop where I'm buying parts or materials to build something or etc. Why is it that I can call in a pickup order at all the other taco spots in Hayward, provide my name and phone number, then advised when the food is ready, then show up and pay with cash or scan my card at the register but not this place? I was really only ordering from you cause your like 2 blocks away but I won't waste my time trying...

bought a couple things from here before staff is cool and friendly but my last order was absolutely disgusting, both cabeza and asada was burnt , the lengua burrito i bought for my kid was literally a guacamole(spoiled), melted cheese and bean mess with chunks of tomato and specs of rice in it, i do not recommend going here until they sort out whatever is going on with their consistency i’ve ordered maybe in the past month twice and saw that it was a little funky but today was really bad , ive been ordering from here for at least two years and has been a go to for burritos because of their CONSISTENCY for the family, train your new staff if...